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Teams Direct Routing Integration into D365 stopped working

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Posted on by NA-14081354-0

We teams direct and have a call centre team who use D365 Business Central. It has been working and before today if a supporter called then it would ring through in D365 and Teams so that the call could be answered in D365 with integration of the customer records. D365 dialling is working on direct extension but not for the call queue which our call centre team use. Our teams direct provider has confirmed that teams direct is working fine.

Is this a problem for anyone else? Or any ideas how to fix it?

Thanks,

Nigel

Categories:

Integration with Teams, Excel, Outlook

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