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I am building a customer journey that sends out three emails, each scheduled three weeks after the prior email, and with the 2nd and 3rd emails only sending if a user does not click a link. On the first two emails, we set an expiration of the time that the following email is scheduled to go out. Each "If Clicked" tile also has a "Wait Up To" for 19 days. Our goal is to give users plenty of time to react to each email, but we also want to avoid emails overlapping.
We get the following error on the 3rd "Wait until" tile:
Will this be a problem? It's okay if the emails go out of order on this journey, but it's something we'll want to understand for future reference in case emails do need to go out in order.
Thanks!
Matt
Hi Matt,
If you have set the “Wait up to ” for the if/ then tile, there is no necessary to set the “Wait until” for the following emails.
If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.
Best Regards,
Nya
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