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POS 2009 - Credit Card Run as Cash

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Posted on by David Downey

We are a moving operation, so we have different cashiers depending on our current location. We have had a weird problem where credit card transactions are run as cash. The cashier doesn't notice because a receipt prints out, but it does not print out a signature form. This doesn't happen often, but it is costly when it does.

We do not receive the credit card charge, because it is actually run as cash. It puts a big number in the cash field. Is there a way to prevent this from happening?

Here is the procedure we think happens -

The cashier hits Total after entering all the products.

POS drops the cursor in the cash field automatically.

They swipe the card and it fills in the cash field with the credit card number.

The POS give change of the difference between what was swiped and the amount owed showing a full payment.

Has anyone else seen this happen? Is there a way to limit the number of characters in the cash field to prevent the operator error?

Any help is appreciated!

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Jeff @ Check Point ... 13,380 on at

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Re: POS 2009 - Credit Card Run as Cash

David,

We don't sell/support/use/endorse etc. POS2k9, but look in the Cash Tender type and see if there is a maximum dollar amount accepted. If so set it to 99,999.99 or less, that way if one tries to scan a credit card with a 15 or 16 digit amount (the credit card number), the transaction will be stopped.