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Hi All,
I'm new in using MS CRM. So forgive me in advance for asking stupid questions.
The situations is as follow: We have a monitoring system. It monitors networks from our customers. Once the monitoring system retrieves an alarm from one of the networks we need to register that alarm in CRM. Since alarms come round the clock and I do not wish to work around the clock I have the urgent need to create a script that can do that for me.
So my questions are:
- how does input have to look like so CRM can proces it? Does it need to be a xml file, or just plain text in a specific order?
- what commands do I need to send to CRM that it will Start, Proces and End the input.
- what security demands does CRM have so that it can process scripted input safely
I do hope someone is willing to help me.
Again I have no idea (jet) how CRM operates.
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You need a well designed integration with your network monitoring system. Your solution will depend upon a number of other factors, but I think a big first question is can your monitoring system programmatically respond to alerts? If so, the good approach would be to have the monitoring system send the alert instance into CRM.
1. When an alert occurs, you would use the Organization web service within the CRM platform to "register that alarm", whether that means you create in CRM an email activity or a service case or a record in a custom entity...however you are handling alerts in CRM.You won't necessarily be writting scripts or sending files to CRM...instead you send commands (and data) to CRM to create records or trigger messages.
2. The commands you use would be determined by how you are adding the alarm into CRM. Say you are creating a Case...the alarm occurs, it connects to CRM and creates a case record, and maybe the creation of the case record triggers a workflow to send an email or text message to your support staff.
3. You will need to use the CRM extensibility platform to build such an integration. You could build it from scratch (say, build a .Net application that can react to your alarms) or use integration tools like Scribe or SSIS that could react to the alarms. Ettherway, you'll be interacting with CRM through the web services and will have to adhere to the security requirements of the web services.
I would sugguest you find someone with a firm grasp of the CRM extensibility platform to help you out...or at least help out with design and plan.
Hope that helps.
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