web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Non Hierarchical GDPR Consent Level

(0) ShareShare
ReportReport
Posted on by

Hi,

is it possible to consfigure non hierarchical GDPR Consent Levels? This would allow an easier management of situations when a contact gives consent for profiling (or an higher custom level) and does not give consent for marketing.

A lot of websites allow a separate selection of marketing and profiling consent. The possibility to check multiple consent level choices instead of a combo box would help.

Thank you 

I have the same question (0)
  • cloflyMao Profile Picture
    25,210 on at

    Hi Partner,

    You can find instruction to GDPR feature of Dynamics 365 Marketing in the following article:

    https://docs.microsoft.com/en-us/dynamics365/marketing/gdpr

    If feature you expect is not mentioned, please go to Security & Privacy category of Dynamics Ideas forum to submit your idea:

    https://experience.dynamics.com/ideas/categories/list/?category=91ff8e2a-d865-e811-a95d-000d3a1be7ad&forum=dfa5b83d-9e4c-e811-a956-000d3a1bef07

    Regards,

    Clofly

  • Verified answer
    Petit Hibou Profile Picture
    on at

    Hi  V Hacer,

    the current built-in consent model is hierarchical.

    But your feedback is great and we will think of how to offer more flexibility. If you have more details on that topic to share, please send them to me by private message.

    Meanwhile, the solution to split marketing and profiling consent could be in using "Email" and "Bulk email" attributes in contact preferences.

    pastedimage1603980597292v1.png

    As you can see from the table, sending commercial and transactional emails can be controlled from there. So you need to think of how to build the right segment with these attributes and what consent level to assign to your customer journey.

    Br

    Elena

  • Holger Loebel Profile Picture
    30 on at

    Hi Elena, where do I define these email attributes that you describe?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
ManoVerse Profile Picture

ManoVerse 214 Super User 2026 Season 1

#2
CU11031447-0 Profile Picture

CU11031447-0 100

#3
NeerajPawar Profile Picture

NeerajPawar 76

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans