Customize Knowledge Article css

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Posted on by Community Member

Hi,

I am trying to add knowledge articles. These knowledge articles are existing articles that we have available on our web site. These articles have existing style sheets that are linked to them eg:

I want to include the link tags in the HTML for the knowledge articles on the CRM. I have having difficulty understanding the logic. When I paste the links in to the HTML tab they seem to get stripped out:

The links are valid, they are absolute links to the css from our web site.

If i publish the article it seems to insert it's own style:

How can I link to existing style sheets when adding a knowledge article? I have also tried adding the css as web resources, but this also seems to strip them out.

Thank you in advance.

Edit:

I have attempted to add the css as a Web Resource and add as a link but the editor still strips out the css link tag:

6278.2018_2D00_12_2D00_18_5F00_15_2D00_46_2D00_00.gif

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PranavShroti 4,510 on at

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Try uploading your CSS files as web resource onto Dynamics apps then reference it using relative path.

It should work.

Check out this article:

docs.microsoft.com/.../customer-service-hub-user-guide-knowledge-article

As per this.

You can’t use client-side code (script tags or JavaScript) in articles or emails. If you want to associate CSS or JavaScript, use web resources.

Hope this helps.

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Community Member on at

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Thanks Pranav,

I have attempted this but the editor still strips out the css links. I have edited my original post and put in a GIF to demonstrate.

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PranavShroti 4,510 on at

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interesting... did you try relative path as well...

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Community Member on at

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It also seems to happen to Javascript as well

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Community Member on at

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Hello,

did you solve this problem? I'm in the same situation. I cannot understand how to associate external CSS/JS to KB article

Thanks

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Community Member on at

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Hi. The answer is that you cannot do it. There is security issues emailing.

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Community Member on at

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So, why Microsoft's documentation says that:

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thatsneil on at

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Hi,

I am stuck on this as well. In the article, in the content editor you can add a DIV tag, when you do this it allows you to specify a CSS class or classes. But it's unclear how this then links back to a CSS file. Haven't seen an example anywhere. My only thought is you have to load the css web resource via javascript on the article form but i'm hoping that is not the suggested approach.

Neil

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MikeC282 2,175 on at

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Anyone have any updates on this? It's still an issue. In terms of styling if I have the KB article exposed to Portal, have the KB HTML include references to CSS classes and add in the CSS to the Advanced tab of the Portal Web Page will this apply the CSS to the exposed KB article?

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John Kosobucki 15 on at

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I am having this same issue.

We are running D365 with multiple health clinics and we are trying to display clinic specific logos/ text in the KB articles based on the clinic the patient is associated with.

Any suggestions welcome! Thanks

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