Workflows - record URL doesn't contain organization name

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Posted on by MK123

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Hi,

CRM 2013 SP1. vanilla system. I have created simple workflow generating email, with "record URL (dynamic)" in body. Unfortunately system generates this url, without organization name, which make it useless for multi-org deployments. Tried on account and opportunity to make sure its not entity depended issue. Is this a bug or am i missing something?

Thanks,

Mario

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corrierands 40 on at

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The "record URL (dynamic)" must be used in conjunction with the hyperlink button. When you are in the template just click on the hyperlink button and then user dyanmic URL.

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MK123 405 on at

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I have tried both - just put it as plain text, or use in hyperlink as you have suggested. None of them contains organisation name :/

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Fubar 2,761 on at

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Have exactly the same problem.

The URL that is generated does not include the Organisation name, and hence when clicked by the recipient will not open the record in question (this is irrespective of if it is created from the add hyper link button or using Record URL from the dynamic fields dropdown). Works fine in CRM online where there is no Organisation name component to the URL.

LA

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Community Member on at

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Hi there!

Any Solutions yet?

We have the same Problem with a CRM Dialog....

Kind regards.
Daniel

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Sayhaitokumar 7,042 on at

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Below link may help you. Follow the steps

www.magnetismsolutions.com/.../Record_Hyperlinks_Available_in_Dynamics_CRM_2011_Workflows.aspx

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Nina P. 2,195 on at

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Hi all,

I am sorry to hear that you run into this issue. Can you please provide us a particular example of the setting of the record in the workflow definition and the generated URL as a result. Please also specify the affected CRM Version.

Thank you for using Microsoft Dynamics CRM Community.

Nina Peneva

Microsoft Dynamics CRM

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MK123 405 on at

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Hi Nina,

First screenshot is how email is configured, second one presents generated email. Underlined are bits where I would expect organization name to be present.

Workflow itself is straightforward - just create email with template below.

Thanks a lot for looking into this!

CRM 2013, SP1

Screenshot 2

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Community Member on at

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We are experiencing the same issue with a multi-org, on-premise 2013 implementation. Any information to resolve this issue would be helpful. We had this functionality in CRM 2011 and our users are expecting for it to be available when their applications are migrated to 2013.

Thanks

Reshma

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MerlinNZ 5 on at

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Hi Nina,

We are experiencing the same problem even with a single organization (On-Premise).

Are there any resolve for this issue?

Regards,

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Nina P. 2,195 on at

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Hi all,

many thanks for your posts and the information. I am sorry to hear that you are experiecing this issue.

I can confirm that in the meantime the same issue was already reported to CRM Technical Support and our Escalation Team is currently investigating it in detail.

I will update the thread once we have more information on the issue.

We appreacite your patience and collaboration going forward.

Thank you for using Microsoft Dynamics CRM Community.

Regards,

Nina Peneva

Support Engineer

Microsoft Dynamics CRM

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