Dynamics Community Forum Thread Details

Dynamics GP2010 Report goes to different printer other than default

Hello Friends,

Customer has default printer setup in their Terminal Server but when they print any report from Dynamics GP it goes to zebra printer instead of default one. This issue facing only a few users not all.

Any help on this will be highly appreciable.

Thanks much

Sandip

In Dynamics GP, if you go to 'Microsoft Dynamics GP' > Print Setup, is the default printer selected, or is it the zebra printer or another one?

Also, on the terminal server, if you go into Control Panel > Devices and Printers, verify what printer you have specified for the default printer.

Do the default printer(s) on the terminal server have updated drivers installed?

Another option may be using named printers for reports to go to a specific printer.

Lastly, if using RemoteApp, we've seen this type of issue because Dynamics GP loads before the printers are redirected. When launching Microsoft Dynamics GP via RemoteApp often local printers from a workstation are redirected but the default printer from the workstation is not set as the default printer in Microsoft Dynamics GP. When Microsoft Dynamics GP launches it looks for any redirections of printers and if there are none found at that point Microsoft Dynamics GP will take default local printer from the Terminal Server. The workstation’s printers will appear in Microsoft Dynamics GP however the default printer in Microsoft Dynamics GP will not be the workstations default printer.

For this type of issue, we've seen customers create a batch file that creates a delay, which allows RemoteApp sufficient time to initialize all redirected printers and then start Dynamics GP client. The batch file can be published through RemoteApp and would look something like this:

@echo off

PING 1.1.1.1 -n 1 -w 10000 >NUL

Start "FalseTitle" "C:\Program Files (x86)\Microsoft Dynamics\GP2010\Dynamics.exe" "C:\Program Files (x86)\Microsoft Dynamics\GP2010\Dynamics.set"

Note Enter the installation path that is specific to your Microsoft Dynamics GP installation. Also, the "25000" value on the second line represents a 25,000-millisecond (ms) delay.

Thanks

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