Multiple Company Mobile Device Logins D365 Same HHT

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Posted on by BenW89

Hi All,

I've got a strange scenario with 2 companies in AX in D365.

Both looking to use WHS to process pick/pack/dispatch/receipt however there is a requirement for one company to be able to process work on behalf of the other company using the mobile device portal. Long story short the stock is located in company A but actually stored in Company B's warehouse.

Is it possible to have 2 mobile devices setup but pointed at different companies? Or can only 1 mobile device be used and the user would have to change the company in the connection settings prior to logging on?

Any help or advice here appreciated!

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BenW89 65 on at

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RE: Multiple Company Mobile Device Logins D365 Same HHT

Hi Sagar,

I expected as much and from an operational perspective its not a good idea to have the warehouse operator changing the connection settings before logging in.

The customer seems happy to operate 2 mobile devices 1 per company, it isn't a large volume of work they will be processing for the 2nd company in the 1st warehouse so having 1 HHT for the 2nd company is an acceptable workaround.

Regards,

Ben
Sagar Suman 5,774 on at

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RE: Multiple Company Mobile Device Logins D365 Same HHT

Hi Ben Warder,

And if money is not an issue with you then two hand held devices is a great workaround (Expensive though) as you stated.
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Sagar Suman 5,774 on at

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RE: Multiple Company Mobile Device Logins D365 Same HHT

HI Ben Warder,

Its totally fine to make two user logins of same worker for two companies so that he can process the work for both the companies.

But the issue is that the mobile app and the old emulator points to one company at a time. So users are always supposed to state the company they are going to perform the operation and then device brings that data from the selected company.

I see no way you can work in one hand held device without switching company in connection setting and it makes sense for obvious reasons. App cannot points to two or more companies at the same time of one login.

In previous emulator the landing page was the select company and now in the app its in the connection setting where you need to input the company you want device to connect to.

So to conclude one mobile device connected to one company for one user login and to work in another company change the company (Sad for you) and re login with user login for second company.
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BenW89 65 on at

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RE: Multiple Company Mobile Device Logins D365 Same HHT

Hi Ali,

That is the issue and hence the post to see if there is a workaround or option to have multiple log ins on the same HHT for a worker - 1 pointed at company A and 1 pointed at company B or if the only option is to change the connection settings prior to logging in.

For this business they will have the same worker but against 2 companies i.e. Company A, Worker A who processes sales picks for company A and then Company B, same Worker A who processes sales picks for company B.

The post is to see if anyone knows of an easy way to switch on the HHT between the companies without having to re-point the company in the connection settings.

At the minute the only process I can think is to have 2 HHT, 1 for company A and 1 for company B - The user then uses the HHT relevant for the pick work that needs to be carried out.

regards,

Ben
zeeshan.shaikh 681 on at

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RE: Multiple Company Mobile Device Logins D365 Same HHT

Hi Ben,

There will be two separate users created in warehouse work users one in company A and one in company B.

Company A user will have company A warehouse

Company B user will have company B warehouse

So whenever company A user is logged in to mobile device, he will be doing all processes for company A warehouse likewise same is for company B user. No switching or option is available in mobile device for companies.

I hope this is clear to you now.

Regards,

Ali Zeeshan
BenW89 65 on at

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RE: Multiple Company Mobile Device Logins D365 Same HHT

Hi Ali,

Thanks for the suggestion - I was aware you could change the warehouse but unaware that this will also switch the company too.

I would have thought this would not be possible as in the mobile device connection settings you have to specify the company you are connecting to;

But I will test and let you know.

Regards,

Ben
zeeshan.shaikh 681 on at

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RE: Multiple Company Mobile Device Logins D365 Same HHT

Hi Ben,

The mobile device user are setup as per warehouse, like if you have different warehouse in Company A and B, you can add two separate users for each warehouse.

You just need to switch users, when you want to process in company A warehouse you can login with user setup for company A warehouse and if company B you can use company B warehouse user.

This will work and there is no switching of company involved.

Regards,

Ali Zeeshan