Home page error - Connect "navigation to the webpage was canceled"

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Posted on by Sheilajr

745

My client is running GP 2013. They want to be able to use Connect on the Home Page to follow when Payroll Tax Updates become available. When Connect is shown on the home page (all computers in the office) we get an error that the navigation was canceled. If I click on Refresh Page I get the following message:

This page can’t be displayed

Turn on TLS 1.0, TLS 1.1, and TLS 1.2 in Advanced settings and try connecting to https://online.dynamics.com again. If this error persists, it is possible that this site uses an unsupported protocol or cipher suite such as RC4 (link for the details), which is not considered secure. Please contact your site administrator.

Change settings button is available.

If I go to the Internet Options on this PC, I find that the TLS versions are all turned on as requested. If I click on the Change Settings button I get a script error:

Line 206, Char 1, Error: Unable to get property 'msLaunchInternetOptions' of undefined or null reference, Code: 0
URL: res://leframe.dll/httpErrorPagesScripts.js

Has anyone run into this issue? I am wondering if it is a security setting or blocked webpage that the client might have set but I'm not sure of the exact web address that they would need to unblock to allow access for the client.

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Answers (1)

Derek Albaugh on at

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RE: Home page error - Connect "navigation to the webpage was canceled"

Good to see Connect is back up.......

Some changes were made on the back end so hopefully it is more stable now than it was with the previous setup, as it's definitely valuable functionality that many people are using, as we found out during the issues with it.

Thanks for everyone's patience.
Tim Wappat 5,701 on at

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RE: Home page error - Connect "navigation to the webpage was canceled"

Hey, look what is back again, just noticed this morning...
Derek Albaugh on at

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RE: Home page error - Connect "navigation to the webpage was canceled"

Looks like you already got word on this.........

As mentioned, we're looking at different options, including maybe doing our own hosting, but nothing is decided on yet.

Hopefully we can get Connect back up and running asap......

Thanks all!!
Tim Wappat 5,701 on at

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RE: Home page error - Connect "navigation to the webpage was canceled"

Beat,

I respect the openness of that revelation.
That was my view too, regarding the valuable communications channel direct to the end users.

Tim.
Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at

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RE: Home page error - Connect "navigation to the webpage was canceled"

It was confirmed today by Terry Heley from Microsoft that nobody told them apparently that the server was going to be shut down (don't know if this is related to the GDPR issue with the MS-Connect server itself).

They are looking to get something else setup to replace that missing piece, because the information that could be posted up there was very valuable to all the customers and a very effective channel to communicate infos about new releases & upcoming events.
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Derek Albaugh on at

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RE: Home page error - Connect "navigation to the webpage was canceled"

Correct. The servers for Connect are still being worked on and until that is completed, Connect on the GP home page will work sporadically, if at all.

I'll try to see if I can get an update on this and let everyone know....

Thanks
Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at

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RE: Home page error - Connect "navigation to the webpage was canceled"

HI Sheila,

no particular site trusting is required.. this problem is server side related.. as simple as that. Until Microsoft has fixed the web site, it's going to work randomly.. or not. LIke today :-)
Sheilajr 745 on at

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RE: Home page error - Connect "navigation to the webpage was canceled"

Thank you so much Derek. I appreciate everyone's feedback.

Is it also possible that the client needs to allow/trust a certain web address (URL)? I have been trying to determine what the connect URL is so that I can give that to him. Maybe when you come back with news that this issue is fixed you can also give me the URL.

Thanks for everything.

Sheila
Derek Albaugh on at

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RE: Home page error - Connect "navigation to the webpage was canceled"

Yes, I'll leave this forum open so I can update it when I hear anything about Connect being resolved and working, or get any types of update on it.
Tim Wappat 5,701 on at

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RE: Home page error - Connect "navigation to the webpage was canceled"

Good to know it is in hand.

Would be great if you could update the thread when resolved.

tim.