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Installing Dynamics CRM Server 2015

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Posted on by Mohamad97

1731.Untitled.png

Even though I deleted and uninstalled anything related to CRM 2013 on the server, I still keep getting this error.

Help please!

Here is the log details:

12:53:27|   Info| === Setup bootstrap logging started 5/15/2019 12:53:27 PM ===
12:53:27|   Info| Bootstrap version: 7.0.0.3027.
12:53:28|   Info| User: Rami.
12:53:31|   Info| No pending reboot detected
12:53:31|   Info| Current OS Version: 6.2.9200
12:53:31|   Info|   ServicePack:
12:53:31|   Info|   System Type: Server
12:53:31|   Info|   Suite Mask: 0x0190
12:53:31|   Info| Detected Microsoft CRM version 7: 8.0.0000.0000
12:53:45| Error| The installed version of Microsoft Dynamics CRM Server cannot be upgraded to Microsoft Dynamics CRM 2015 because it is an earlier version than Microsoft Dynamics CRM 2013 Service Pack 1. For more information, see the Microsoft Dynamics CRM Implementation Guide., Error, OK
12:53:45|   Info| InputResult: OK
12:53:45|   Info| Clean up the BITS downloader.

13:01:32|   Info| === Setup bootstrap logging started 5/15/2019 1:01:32 PM ===
13:01:32|   Info| Bootstrap version: 7.0.0.3027.
13:01:32|   Info| User: Rami.
13:01:34|   Info| No pending reboot detected
13:01:34|   Info| Current OS Version: 6.2.9200
13:01:34|   Info|   ServicePack:
13:01:34|   Info|   System Type: Server
13:01:34|   Info|   Suite Mask: 0x0190
13:01:34|   Info| Detected Microsoft CRM version 7: 8.0.0000.0000
13:02:07| Error| The installed version of Microsoft Dynamics CRM Server cannot be upgraded to Microsoft Dynamics CRM 2015 because it is an earlier version than Microsoft Dynamics CRM 2013 Service Pack 1. For more information, see the Microsoft Dynamics CRM Implementation Guide., Error, OK
13:02:07|   Info| InputResult: OK
13:02:07|   Info| Clean up the BITS downloader.

13:10:27|   Info| === Setup bootstrap logging started 5/15/2019 1:10:27 PM ===
13:10:27|   Info| Bootstrap version: 7.0.0.3027.
13:10:27|   Info| User: Rami.
13:10:33|   Info| No pending reboot detected
13:10:33|   Info| Current OS Version: 6.2.9200
13:10:33|   Info|   ServicePack:
13:10:33|   Info|   System Type: Server
13:10:33|   Info|   Suite Mask: 0x0190
13:10:33|   Info| Detected Microsoft CRM version 7: 8.0.0000.0000
13:10:43| Error| The installed version of Microsoft Dynamics CRM Server cannot be upgraded to Microsoft Dynamics CRM 2015 because it is an earlier version than Microsoft Dynamics CRM 2013 Service Pack 1. For more information, see the Microsoft Dynamics CRM Implementation Guide., Error, OK
13:10:43|   Info| InputResult: OK
13:10:43|   Info| Clean up the BITS downloader.

13:17:53|   Info| === Setup bootstrap logging started 5/15/2019 1:17:53 PM ===
13:17:53|   Info| Bootstrap version: 7.0.0.3027.
13:17:53|   Info| User: Rami.
13:17:55|   Info| No pending reboot detected
13:17:55|   Info| Current OS Version: 6.2.9200
13:17:55|   Info|   ServicePack:
13:17:55|   Info|   System Type: Server
13:17:55|   Info|   Suite Mask: 0x0190
13:17:55|   Info| Detected Microsoft CRM version 7: 8.0.0000.0000

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Suggested answer

Kokulan 18,052 on at

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RE: Installing Dynamics CRM Server 2015

Clearly there are left overs of the CRM 2013 installation, most likely registry or System folder files or other.

If you are intending to use this installation for a long time not just a temporary setup, I would definitely recommend a fresh install of the VM so that you have a clean Box.
Mohamad97 on at

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RE: Installing Dynamics CRM Server 2015

That's the thing I searched in Registry but I can't find anything related to CRM. Do you have any suggestions for where to look?
Suggested answer

PranavShroti 4,510 on at

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RE: Installing Dynamics CRM Server 2015

I believe MS has created some entry in Registry and setup is detecting this value. Not sure which entry, however you can validate in REGEDIT.

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