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Clarification on No New Cloud Implementation Projects Announcement

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Posted on by CU26120814-0 Microsoft Employee

We are writing to request clarification regarding the recently announced change titled “No New Cloud Implementation Projects in Dynamics Lifecycle Services” (Message ID: MC1194558, published December 11, 2025), which outlines the redirection of new Finance and Operations cloud implementation projects from Lifecycle Services (LCS) to the Power Platform Admin Center (PPAC) from February 16, 2026.
While we understand this change is part of a broader move toward a unified admin experience, we would appreciate additional clarification in several key areas, particularly around platform reliability, production readiness, and operational stability for Dynamics 365 Finance & Operations (FO).
1. Platform Reliability & Stability for Finance & Operations
What assurances can Microsoft provide regarding the stability, scalability, and operational reliability of PPAC when used as the primary management plane for Finance & Operations workloads?
Have there been any architectural changes or resilience improvements specifically implemented to support enterprise-scale FO environments?
How does Microsoft benchmark PPAC reliability compared to the historical LCS experience for FO?
2. Production Environments Currently Live on PPAC
Can Microsoft confirm whether there are Finance & Operations production environments currently live and fully managed through PPAC?
If so:
How many production FO customers are operating in this model today?
Are there any known limitations, risks, or feature gaps compared to LCS-based production management?
Are any mission-critical production operations (e.g., environment servicing, platform updates, incident recovery) handled differently in PPAC versus LCS?
3. Impact to Existing LCS-Based FO Projects
While the message states there is no immediate impact to existing LCS projects, can Microsoft clarify:
The long-term roadmap for LCS deprecation specific to Finance & Operations
Whether customers should expect mandatory migration of existing FO projects to PPAC
Indicative timelines or prerequisites for such a transition
4. Support Model & Incident Management
Will supportability, diagnostics, telemetry, and incident escalation remain unchanged for FO customers under PPAC?
Are there any changes to SLA commitments, service health visibility, or escalation paths when managing FO environments via PPAC?
5. Product Group Guidance & Best Practices
We would welcome any official guidance, documentation, or best practices from the product group covering:
Enterprise FO production readiness on PPAC
Known risks or mitigations
Recommended operating models for partners and customers planning new FO implementations post-February 2026
Given the critical nature of Finance & Operations workloads for enterprise customers, clarity on these points is essential for internal risk assessment, customer assurance, and future implementation planning.

Need some clarification on above mention Questions

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Microsoft Dynamics AX

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Martin Dráb 239,040 Most Valuable Professional on at

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Most of your questions are directed to Microsoft, therefore you'll need to talk to Microsoft. This is a community forum where you can discuss with other users of F&O, but you shouldn't expect any response from Microsoft employees.

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André Arnaud de Cal... 303,730 Super User 2026 Season 1 on at

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Hi,

As Martin mentioned, the final answers should come from Microsoft. I will try to provide my two cents here:

Dynamics 365 F&O is running on Azure resources which will from an architectural point not change. The performance tiers will change where based on the license size, you will get a specific performance. There is already a difference in performance today having e.g. Tier 3, 4, and 5. This will change where based on the load the resources will scale up. This will then also work for sandboxes. Where the performance of the standard sandbox is a Tier 2 today, this will also scale, like the production environment. Microsoft is referring to this as "Tier X".

I'm heard about several customers running on the Unified Production Environment. I'm also using such environment in my demo tenant. I can't provide you with any numbers. The application is the same. There is one difference that Microsoft might need a look at. In LCS, you can choose to install a quality update with all available hotfixes until today. On PPAC, you can only install the released PQU versions.

The exact timelines are not set in stone, but most likely, a self-service migration will be offered around summer time. Enforcement to move from LCS to PPAC will start later.

Telemetry is being decommissioned from LCS already for a period where you can now get telemetry and analytics data in Azure Application Insights. This move is currently already happening for LCS users.

You can read more starting here: Overview of unified admin experience for finance and operations apps - Power Platform | Microsoft Learn

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CU26120814-0 Microsoft Employee on at

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HI @André Arnaud de Calavon

How does Microsoft benchmark PPAC reliability compared to the historical LCS experience for Finance & Operations?

Are there any changes to SLA commitments, service health visibility, or escalation paths when managing Finance & Operations environments via PPAC?

Do you have any insights regarding the above queries

And thank you for your previous response It will be very helpful for me.

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André Arnaud de Cal... 303,730 Super User 2026 Season 1 on at

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Hi,

There are no changes to a guaranteed availability of the services, the SLA, or escalation paths. About 8 or 9 years ago, Microsoft already started to work on moving from LCS to a centralized PPAC.

For service health, you can check the next site: Microsoft service health status.

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