Unable to publish Knowledge Base Article with interactive services hub

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Posted on by Community Member Microsoft Employee

I am using the interactive services hub to create and publish knowledge base articles. I am using the out of the box workflows but I can only get as far as the approved stage. When I get to the published stage I can complete it but not able to save it.

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Is there a way I can simply do away with the entire approval process and publish an article ?

When going through the standard KB route it works well.

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Community Member Microsoft Employee on at

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RE: Unable to publish Knowledge Base Article with interactive services hub

Thank you for the responses. I found the solution, unfortunately the interactive hub does not produce error messages, it was simply freezing. I just removed some steps in the business process workflow and that resolved the issue.
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Nadeeja Bomiriya 6,804 on at

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RE: Unable to publish Knowledge Base Article with interactive services hub

Hi Lindsay61,

+1 for Prashant for the bulk update suggestion via workflow.

Regarding the issue in ISH that not let you Publish, please try clicking "Prepare Client Customizations" button before you try again.

crmtipoftheday.com/.../prepare-client-customizations-or-watch-the-paint-dry
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PS 23,577 on at

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RE: Unable to publish Knowledge Base Article with interactive services hub

Create an on-demand workflow as shown below:

Advanced find query

Advanced find results (you can run workflow on one or multiple KBs at a time)