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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / PSA Utilization Sheet ...
Customer experience | Sales, Customer Insights,...
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PSA Utilization Sheet Blank in Dynamics CRM 2013

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Posted on by Community Member

Somewhat of a CRM newbie here with an odd problem.  As of this morning the PSA>Utilization Sheet stopped loading in Dynamics CRM 2013.  Users are saying that it worked yesterday but not today.   The CRM menu, and page menu load, but the rest of the page is blank.  No errors are displayed, and I can't find anything in the event logs.

Not sure how to troubleshoot this, and I would greatly appreciate any help you can offer!

Thanks,

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  • Suggested answer
    Sarah Daniel Beshay Profile Picture
    Sarah Daniel Beshay Microsoft Employee on at

    Hi Riverman715,

    Thank you for posting your question on communities.

    I understand that you are unable to load the Resource Utilization Page on CRM 2013.

    What version of PSA are you using ? Were there any attempts to upgrade the solution after which the page loading started to fail?

    To get more information about the error you can try checking the following:

    1- F12 tools for errors thrown on Console

    2- Capturing Fiddler traces while trying to load the page

    3- Capturing the CRM platform traces from the Server while trying to load the page
    https://archive.codeplex.com/?p=crmdiagtool2011 

    This can help you get started and identify the cause of the error.

    Also i see the question is from a few days ago, so if you already found a resolution it would be great to share it so that the rest of community can benefit from it.

    Thank you

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