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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Case Title
Service | Customer Service, Contact Center, Fie...
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Case Title

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Posted on by Brendaama
I would like to change the Case Title field data type to Option set or Choice but I see that the data type field is locked.
 
Please can anyone advise on how possible this is?
 
 
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Case Title
    Hi Partner，
    If you worry it, you can copy new field value to original title field.
    I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
    Regards,
    Leah
  • Brendaama Profile Picture
    Brendaama on at
    Case Title
    If i Change the case title field, how does this impact with the dashboards and reports please and other entities?
  • Verified answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Case Title
    Hi Partner,
    If a field has been created, it is not possible to change its type, this is by design.
    If you want to use 'case Title' field data type with Option set or choice, you can create one new field with type you need.
    Then you can remove original 'Case Title' field from the case form, and add the new created field on the form.
    I hope you can verify my answer if it helps you! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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