web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Two activities, two em...
Microsoft Dynamics CRM (Archived)

Two activities, two emails

(0) ShareShare
ReportReport
Posted on by Sarabel 475

I posted something earlier about how CRM is creating two activities when I enter a new phone call.  Also when I click an email address from an account record in order to send an email two new emails windows are created.  Is CRM seeing two instances of Outlook for some reason?

*This post is locked for comments

I have the same question (0)
  • AaronRic Profile Picture
    AaronRic 10,035 on at

    Is this only occurring from with the CRM Outlook client?

  • Sarabel Profile Picture
    Sarabel 475 on at

    Thank you Aaron for looking into this.  Yes it is only occurring from within the CRM Outlook client.  I did install the CRM 2013 Outlook Client update that came out after the October Roll up.  I was getting two email windows all the time before that however scheduling two activities starting occurring after the update.  

    Also when I enter a phone call from Activites in the Account Summary screen it says Customer not found.  This was not happening prior to installing the update either.  CRM allows me to close the call but when you view Completed Calls the contact name is no longer listed but the account is.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans