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Customer experience | Sales, Customer Insights,...
Answered

Can auto updated subscription list when we create a new contact?

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Posted on by 94

Hi, Mates, 

Can the subscription list be auto-updated when i add a new contact? Does it link or relationship among contact and subscription list?  Thanks

I have the same question (0)
  • Johnson95 Profile Picture
    94 on at

    Hi Homie,

    Anyone got some ideas or answer to this question? Thanks

  • Verified answer
    cloflyMao Profile Picture
    25,210 on at

    Hi Johnson,

    We can do it with workflow and a 3rd party solution: Dynamics-365-Workflow-Tools, it included a step "Add To Marketing List" for us to add a contact to a specific marketing list easily.

    https://github.com/demianrasko/Dynamics-365-Workflow-Tools/blob/master/docs/Add%20To%20Marketing%20List.md

    From beginning we open setting center: Top right gear icon > Advanced settings.

    1. Import the solution

     Settings > Customization > Solutions.

    2. Create a contact based workflow 

    Settings > Processes, the workflow will start when a new record is created, and run at organization scope.

    pastedimage1593583777111v1.png

    add the step:

    pastedimage1593583874222v2.png

    set properties, contact is from record context.

    pastedimage1593583897085v3.png

    Now we create a new contact, after several seconds, check whether the workflow has run successfully.

    pastedimage1593584007971v4.png

    Result: the Clofly 123 has been added to Business newsletter list successfully.

    pastedimage1593584040562v5.png

    You can add some conditions in workflow to determine whether new contact should be added to list.

    Regards,

    Clofly

  • Johnson95 Profile Picture
    94 on at

    Thanks, Clofly.

    Is this answer for workflow? Or for third party solution's answer? 

    From Johnson

  • cloflyMao Profile Picture
    25,210 on at

    Hi Johnson,

    It is for workflow. 

    By default, we need to write code to extend OOTB workflow to add contact to marketing list,

    while the third party solution: Dynamics 365 Workflow Tool can help us to do it without code.

    The solution is open source and free to use.

    Regards,

    Clofly

  • Johnson95 Profile Picture
    94 on at

    Hi Clofly,

    Instead of using third party solution, got any way or code to let the process/flow successful?

    Thanks.

    From

    Johnson

  • cloflyMao Profile Picture
    25,210 on at

    Hi Johnson,

    Yes, we can also use a bound action called "AddMemberList" to add a contact to a specific marketing list.

    In Power Automate, select "Common Data Service(Current environment)" > perform a bound function,

    pastedimage1598517056486v1.png

    In the action, set Entity name to Marketing lists, and Action Name is AddMemberList;

    Item ID is the marketing list id, and EntityId is the id of contact who you want to add to marketing list.

    pastedimage1598517126151v2.png

    Result:

    12345.JPG

    Then the target contact should have been added to the specific list.

    You can find introduction about the action here:

    https://docs.microsoft.com/en-us/dynamics365/customer-engagement/web-api/addmemberlist

    Regards,

    Clofly

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