Dynamics Community Forum Thread Details

Hi all

We upgraded to Dynamics 365 on premise from 2016 8.0 version. all good except the Quote product page has on error.

when user tries to search products on Existing Products field the field straight away gives error.

error is shown below. I have checked multiple times and the quick view fields are same as 8.0 version CRM.

I am totally stuck. could someone provide some hints. the field is a lookup and the relationships are all in place.

An error has occurred.

Try this action again. If the problem continues, check the Microsoft Dynamics 365 Community for solutions or contact your organization's Microsoft Dynamics 365 Administrator. Finally, you can contact Microsoft Support. If you contact support, please provide the technical details.

Activity ID: f0b9418f-cff9-4f10-97a9-89720437ecd6

Timestamp: Tue Jan 22 2019 14:10:21 GMT+1100 (

an update when I look in Debug mode I see this error raised everytime i click the search button on the lookup field: 500 internal server error lookupservice.asmx

trace log has below error

System.Xml.XmlException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #14FB4ECC: System.Xml.XmlException: Root element is missing.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseDocumentContent()
at System.Xml.XmlReader.MoveToContent()
at System.Xml.Linq.XElement.Load(XmlReader reader, LoadOptions options)
at System.Xml.Linq.XElement.Parse(String text, LoadOptions options)
at Microsoft.Crm.ViewUtility.GetColumnsFromFetchXml(String fetchXml)
at Microsoft.Crm.Core.Application.WebServices.LookupService.CreateLookupGrid(Int32 lookupType, String bindingColumns, String additionalParameters, String searchValue, String savedQueryTypeParameter, View defaultView, String[] values)
at Microsoft.Crm.Core.Application.WebServices.LookupService.ResolveLookupItem(Int32[] typesArray, String bindingColumns, String additionalParameters, String value, Int32 position, Boolean resolveEmailAddress, String savedQueryTypeParameter, View defaultView, String[] values, Boolean sortResults)
at Microsoft.Crm.Core.Application.WebServices.LookupService.RetrieveItem(Int32[] typesArray, String bindingColumns, String additionalParameters, String[] values, Int32[] positions, Boolean resolveEmailAddress, String savedQueryTypeParameter, String defaultViewId, Nullable`1 defaultViewType, String defaultViewFetchXml, String defaultViewLayoutXml, String[] guidValues, Boolean sortResults)

Community site session details

Error on Existing Product Field in Quotes

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Meet the Microsoft Dynamics 365 Contact Center Champions

Congratulations to the April Top 10 Community Leaders

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Featured topics

Product updates