Appointments in Outlook set regarding do not appear in CRM.

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Posted on by Compeltech

Since the upgrade to the Unified Interface, appointments in Outlook set regarding do not appear in CRM but messages do appear. If the appointment is created in CRM is does appear in Outlook.

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LuHao 40,892 on at

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Hi partmer,

I tested it, and the appointment tracked from Outlook appears in D365.

So please follow this blog to configure Server Side Sync and Dynamics 365 App for Outlook again.

stoneridgesoftware.com/.../

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Compeltech 25 on at

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Hi, I worked with Microsoft to resolve this issue. The issue was stemming from the scheduling settings in the Dynamics organization.

It was configured to use the ‘Universal Resource Scheduling’ option. I had updated to the Default Scheduling engine and was then able to see the appointments appearing in CRM.

- In Dynamics 365, navigate to the gear icon > advanced settings > Administration > System settings

- Select the Calendar tab > update the scheduling engine to default (not the "(Deprecated) Universal Resource Scheduling")

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