Hello,
since a few days we have a lot of customers that can’t read our E-Mailed PDF-Documents created in AX 2009. The letters are unreadable (looks like Windings font). And also on some workplaces at our company the problem occurs. No windows updates were installed on the workplaces and no AX changes were done the last days. The Problem occurs in the newest Adobe Acrobat Reader (2018) - I dont know if it also occurs in a different reader because the problem is hard to reproduce.
If the User logs on and off sometimes the problem is fixed and then re occurs a day later or so. But also a lot of our customers have the problem - so this can’t be PC/Server specific.
If we create the PDFs with embedded fonts it works - but we send a lot of PDFs every day and we search a better solution.
Maybe Adobe changed something in the newest PDF Reader.
We only use the Arial font in the PDFs so the problem must have something to do with the way AX declared the font in the PDFs.
When I look into the used fonts of the PDFs I see that Arial font is included as CID and Coded as Identity-H --> I think it must have something to do with this.
Other PDF Documents with Arial font (created in Word) don’t have this CID and Identity-H and can be opened without Problems - it only occurs in our PDFs created in AX 2009.
Is there a way to change this CID or Identity-H when I create the PDF from AX 2009? Any other ideas?
Hope someone can help me :(
