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Service | Customer Service, Contact Center, Fie...
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Weeknumbers in dashboard graph are not matching reality

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Posted on by 10

Hello,

We have this wierd behaviour in our Dynamics 365 app since new years eve. The weeknumbers in our dashboard graph are not line with reality. In the graph it is displayed that we are already in week 4. But the 17th of january is in week 3.

See this screenshot:

2023_2D00_01_2D00_17-16_5F00_23_5F00_29_2D00_VICT-_2D00_-DB-ServiceDesk-_2D00_-Dynamics-365-en-nog-6-andere-pagina_2700_s-_2D00_-Werk-_2D00_-Microsoft.png

The problem seems to start because of a wierd conversion of week 1 2023. Anyone knows why this happens, or how we can solve it?

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  • Verified answer
    Leah Ju Profile Picture
    Microsoft Employee on at
    RE: Weeknumbers in dashboard graph are not matching reality

    Hi KvRoploo,

    It seems that one day is considered a separate week, so you need to check the date format settings in the Dynamics:

    Go to to Settings > Administration > System Settings, Select the Formats tab, then Customize next to “Current Format”:

    pastedimage1674008522598v1.png

    pastedimage1674009414188v4.png

    Head to the “Date” tab, then change the “First Day of Week” and "First Week of Year" as necessary:

    pastedimage1674009226654v3.png

  • KvRoploo Profile Picture
    10 on at
    RE: Weeknumbers in dashboard graph are not matching reality

    Hello Leah, this is the exact solution I needed. Thank you for your help!

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