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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Service management
Microsoft Dynamics AX (Archived)

Service management

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Posted on by mohammed.mqi 2,050

i have few question about this 

how to control service order like , how to link the task to staff , and how to track the task , who is creating the task ? and who is making next stage

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  • Suggested answer
    Weaveriski Profile Picture
    Weaveriski 23,620 Moderator on at

    Service Stages, Service Stage Reasons and the use of cases against the order. 

  • mohammed.mqi Profile Picture
    mohammed.mqi 2,050 on at

    thanks for replay but i want know who is creating service order

  • Weaveriski Profile Picture
    Weaveriski 23,620 Moderator on at

    You would need to use the database log to capture this.

  • mohammed.mqi Profile Picture
    mohammed.mqi 2,050 on at

    thanks for replay

    can you please more explain because i'm only check this table (SMAServiceOrderTable)

    you mean i must create log for this table?!

  • Verified answer
    Weaveriski Profile Picture
    Weaveriski 23,620 Moderator on at

    System Administration >> Setup >> Database >> Database Log setup

    Create a New record which opens the wizard. Add in the table SMAServiceOrderTable. This will take some time. Click "Show all tables".

    Seelct Service Management and the Service Order table. Tick track new transaction on the types of change when the table is listed. Finish.

    Create a new service order.

    System Administration >> Inquiries >> Database >> Database log. The order created in the last step will be listed with the created time and date with the user.

  • mohammed.mqi Profile Picture
    mohammed.mqi 2,050 on at

    thanks for replay

    i already do this but Database log show empty idk why

    4643.5.JPG

    btw i was thinking in another way to get field (created by) from the same table (SMAServiceOrderTable) to appear on service order grid

  • Weaveriski Profile Picture
    Weaveriski 23,620 Moderator on at

    Mine shows, so your setup is wrong. It will only show new ones.

    Pick the service order number field in the table when going through the wizard in the database log.

  • Verified answer
    mohammed.mqi Profile Picture
    mohammed.mqi 2,050 on at

    thanks for reply and i found another way by flowing this steps

    1- AOT > Data Dictionary > Tables > SMAServiceOrderTable

    2- Right click SMAServiceOrderTable and select “Properties”

    3- Find the (Modified by) and (Created by) fields and change from “No” to “Yes”.

    4- Click the “Save” button in the AOT.

  • Weaveriski Profile Picture
    Weaveriski 23,620 Moderator on at

    Yes you can customise the system to achieve this, these fields are deactivated on many tables from, I believe, a performance perspective. This is a customisation so should be documented and go through the deployment process to ensure it is correctly managed and understood if an upgrade is undertaken.

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