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This has helped greatly thank you!
Well, they may just not checked it in registered modules.
Anyway, I wanted to add, most of our customers are "on account" customer, so we use CMs, but if you want to issue cash or check refund, you can use Return type of transaction.
Receivables Management (RM) is a part of core GP- I have never seen a client that doesn't have RM registered.
Normally we do require our customers to send the product back, then receive and dispose of it. In this case we use Sales Return in Transaction->Sales->Sales Transaction Entry.
But if we don't want the product we create a Receivable Credit memo:
Transaction->Sales->Transaction Entry (not Sales Transaction entry, this is for SOP). And you can apply this CM to the original invoice under which you billed for the product.
Now I'm thinking that we have Receivable Management registered, and you may not. We have GP2013 and AFIK, it's a part of core modules.
Can you explain that process a little bit. We are fairly new to GP.
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