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Answered

Sales invoice when mailed are going into junk.

Posted on by 2,427

Hi All,

Sales invoices when mail, going into junk.

Has any set-up which is effecting this?

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Sales invoice when mailed are going into junk.

    Which ID you are using to send the mail.

    Just try to change the sender mail ID to Sales Person Name and check if it helps...

  • Verified answer
    Brandon Wiese Profile Picture
    Brandon Wiese 17,786 on at
    RE: Sales invoice when mailed are going into junk.

    Whether an e-mail goes into the Junk folder or a SPAM folder is a decision made by the receiving e-mail server (Exchange?) or the receiving e-mail agent (Outlook?).  Unless it's your e-mail server or client, there's basically nothing you can do about it.

    There are some things you can do to increase the "reputation" of your domain, such as SPF/SenderId, but there is no guarantee that the receiving server/agent will care about any of those things.  Unfortunately, there is no Internet standard for anti-SPAM or reputation management.  Everyone is fending for themselves and doing whatever works for them.

  • Suggested answer
    Mohammad Raziq Ali Profile Picture
    Mohammad Raziq Ali 2,427 on at
    RE: Sales invoice when mailed are going into junk.

    Is below navigation has anything to do with this?

    System admin -> setup -> System -> Email Parameters.

    Is this effect this?

    Thanks,

    Raziq.Ali

  • Verified answer
    sohaibcheema Profile Picture
    sohaibcheema 46,590 User Group Leader on at
    RE: Sales invoice when mailed are going into junk.

    I don't think AX has anything to do more than sendEmail.

    if email address(From) is in trusted contact list, it should be going to inbox.

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