web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Cannot display the fol...
Microsoft Dynamics CRM (Archived)

Cannot display the folder Path does not exist Verify the path is correct

(0) ShareShare
ReportReport
Posted on by Darren Styles 120

I have a laptop with Office 2010 32 bit and CRM Out look installed.  When I try to open CRM in Outlook I get an error Cannot display the folder.  Path does not exist.  Verify the path is correct?

 

Have no clue.

*This post is locked for comments

I have the same question (0)
  • DavidB Profile Picture
    DavidB 55 on at

    I'm seeing the same thing on a 64-bit Windows 7 client. In my case the 32-bit CRM Outlook client was first installed on a 32-bit Windows 7 system. Now they are moving to a 64-bit system with 32-bit Office, so the 32-bit CRM Outlook client was installed. The Outlook COM Add-in for CRM correctly points to the Program Files (x86) folder, but I am wondering if something is still looking in Program FIles and not finding what it needs. Has anyone encountered this?

  • Andrew Walton Profile Picture
    Andrew Walton 20 on at

    I had the same situation where the office edition was moved from 32 to 64 bit. I fixed this by making sure the paths in the registry where set to the 64-bit locations.

    HKEY_CURRENT_USER\Software\Microsoft\MSCRMClient

    CRM_Client_InstallDir = C:\Program Files\Microsoft Dynamics CRM\

    InstallPath = C:\Program Files\Microsoft Dynamics CRM\Client\

    I then ran a repair on the CRM 2011 Outlook, re-ran the Configuration program and then opened Outlook and it worked

  • DavidB Profile Picture
    DavidB 55 on at

    Yes, it is registry related. I don't remember the key now, but in my case the path to the local database was incorrect. It was still pointing to the 32-bit system. If you start with a new profile for the user then this will not be a problem, but if you migrate an existing profile from a 32-bit system to 64-bit system then you may encounter the problem.

    Thanks Andrew.

  • Dan Nungesser Profile Picture
    Dan Nungesser 5 on at

    Andrew, fyi,  all I had to do was change the registry keys and start Outlook.  It was that simple.

    Thanks for the info.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Thanks Andrew - I also moved from 32 bit to 64 bit and this solved my problem

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans