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Suggested answer

Unsubscribe message in SMS message

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Posted on by 509

Hi

I need to add an unsubscribe link to an SMS message in the same way I would appear in a marketing email - how do I provide the link to the subscription center with the ID?

I can get the subscription center, no problem, but where is the id generated each time?

Thanks
Lee

  • Suggested answer
    RE: Unsubscribe message in SMS message

    Hi Lee,

    Currently, this is not supported in Dynamics 365 Marketing. Feel free to post your idea on the Ideas site.

    It doesn't sound possible to workaround due to unique links having to be changed into short URL's in SMS.

    Thanks,

    Defne

  • Lee-Martin Profile Picture
    Lee-Martin 509 on at
    RE: Unsubscribe message in SMS message

    I didn't mention that I'm sending the SMS via a customer journey  - is the unsubscribe still unavailable?

    Thanks

    Lee

  • Leipajuusto Profile Picture
    Leipajuusto 110 on at
    RE: Unsubscribe message in SMS message

    I am afraid that it wouldn't work, because fields of subscription center get populated via the unique ID.

  • Lee-Martin Profile Picture
    Lee-Martin 509 on at
    RE: Unsubscribe message in SMS message

    Can i replace the unsubscribe ID with anything unique such as email address and do it manually?

  • Leipajuusto Profile Picture
    Leipajuusto 110 on at
    RE: Unsubscribe message in SMS message

    The ID is generated by background service and only available in marketing email.

    In my opinion, it is not easy to extract the unique ID from system, you may need to ask supporter for technical details for custom extension.

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