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Strange Label for "State" in Customer Card and Sales Invoice

Posted on by 3,480

Hi:

In both a live and test company, we're seeing a strange label for "State" in both the Customer Card and Sales Invoice windows.

Below is a screenshot of this label.

How can we change this label to display "State"?

Thanks!

John

4857.Capture2.jpg

  • Suggested answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Strange Label for "State" in Customer Card and Sales Invoice

    John,

    It was found to be a bug by Microsoft. The last update was a fix was coming end of January 2022.

    Thanks,

    Steve

  • Verified answer
    john.ellis Profile Picture
    john.ellis 3,480 on at
    RE: Strange Label for "State" in Customer Card and Sales Invoice

    Here is the solution.

    In the address section of the customer card, you have to choose the country in the Country drop-down field.  Once you do this, then either "State" or "Province" will appear for that label, instead of "5,1........".

    John

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Strange Label for "State" in Customer Card and Sales Invoice

    Hello,

    County field only exists in some country localizations.

    Thanks.

  • john.ellis Profile Picture
    john.ellis 3,480 on at
    RE: Strange Label for "State" in Customer Card and Sales Invoice

    But, I do not see the "County Name" column in Countries/Regions -- only "State Name".  And, for US, this column correctly displays the term "State".

    In fact, for US, none of the drop-down lists for address formatting reference the term "County".

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 70,191 Super User 2024 Season 2 on at
    RE: Strange Label for "State" in Customer Card and Sales Invoice

    Hi, the caption of "State" (County Name) is controlled by County Name in Countries/Regions.

    Maybe someone entered something weird, please check.

    pastedimage1639094179799v1.png

    Hope this will help.

    Thanks.

    ZHU

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,744 Moderator on at
    RE: Strange Label for "State" in Customer Card and Sales Invoice

    You can control the behavior of local addresses in the General ledger setup in the field local address format. You have some options to pick from.

    pastedimage1639075922631v2.png

    If you have foreign customers and vendors you can also control country specific address formats in the country table. 

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