Envelope on contact record not opening outlook draft to contact for some users

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Posted on by MTWorsham

For one of our users the envelope next to the email field on a contact record is no longer opening an outlook draft to that contact. They are having to copy/paste the email address, go into outlook, create new email, paste email address. Not a really big deal in the grand scheme of things but they are set in their ways and don't like these extra steps. Not sure if it is a outlook plugin issue, a internet browser issue (edge) or something else.

Any ideas on what could have caused this to stop working for this user?

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MTWorsham 19 on at

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Envelope on contact record not opening outlook draft to contact for some users

@Pradeep Rai - when you say hard refresh what exactly are you talking about doing? a refresh of the dynamics environment?
Pradeep Rai 5,482 Super User 2025 Season 1 on at

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Envelope on contact record not opening outlook draft to contact for some users

I was facing the similar kind of issue for phone call field.

I raised the concern with microsoft but no success yet.

So as an alternative, i decided to write custom script to open the same behaviour.

Before the custom development try to remove browser cache and perform hard refresh.

Just for information sometime it worked when i click the phone call sign of the records before page completely loaded.

Thank You,
Pradeep Rai.