No Microsoft Dynamics 365 user exists with the specified domain name and user ID

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Posted on by Mohsin Ali

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I've only two users in Dynamics CRM 365 (on-prem) CRM Admin and test user. Both users are available in Active Directory and are member of ReportingGroup and Doamin Users. Both have Sys. Admin user role in Dynamics CRM. CRM Admin is working fine while test user is not working and ended up with following exception. Any idea how to resolve this?

7120.No-MS-CRM-Account.PNG

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Nithya Gopinath 17,076 on at

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RE: No Microsoft Dynamics 365 user exists with the specified domain name and user ID

Hi Mohsin,

See: ashwaniashwin.wordpress.com/.../no-microsoft-dynamics-crm-user-exists-with-the-specified-domain-name-and-user-id-error-while-logging-into-crm

Hope this helps.
PranavShroti 4,510 on at

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RE: No Microsoft Dynamics 365 user exists with the specified domain name and user ID

this is really weird, can you try removing and adding users again...

Regards,

Pranav

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Mohsin Ali 3,614 on at

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RE: No Microsoft Dynamics 365 user exists with the specified domain name and user ID

Here is the user license for test user.
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PranavShroti 4,510 on at

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RE: No Microsoft Dynamics 365 user exists with the specified domain name and user ID

ok. I hope you did not miss assigning "User License Types" in systemUser entity.

www.crmsoftwareblog.com/dynamics-crm-user-types

Regards,

Pranav

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Mohsin Ali 3,614 on at

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RE: No Microsoft Dynamics 365 user exists with the specified domain name and user ID

Using CRM System Admin Account, I created test user and assign it System Admin Role.
PranavShroti 4,510 on at

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RE: No Microsoft Dynamics 365 user exists with the specified domain name and user ID

if user is to access crm, and entry will be created in systemuser entity. Am I missing something.

-Pranav
Mohsin Ali 3,614 on at

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RE: No Microsoft Dynamics 365 user exists with the specified domain name and user ID

there is no record created in CRM,
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PranavShroti 4,510 on at

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RE: No Microsoft Dynamics 365 user exists with the specified domain name and user ID

Hi, quick fix can be, you can temporarily update user record in D365, give it to another AD user. Then update it again(use that original AD user this time). On the second update, the link between CRM and AD will be restored.

Regards,

Pranav

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