Contact Insights Not Working

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Posted on by john.ellis

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Hi:

What are some reasons as to why the Contact Insights and the New buttons in Outlook are not automatically adding new contacts and tracking e-mails sent from Outlook to contacts already in Business Central?

Thanks!

John

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Dynamics 365 Business Central

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Marco Mels Microsoft Employee on at

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Hello,

Depending how you are creating them, they may be created as person contacts of an associated company. Tracking Emails is done via Email logging or are you talking about a different scenario?

Thank you.

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DAnny3211 11,421 Super User 2026 Season 1 on at

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hi

look this

community.dynamics.com/.../1139805

DAniele

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YUN ZHU 100,278 Super User 2026 Season 1 on at

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Hi, I have recently seen some questions about Excel add-in and Outlook add-in needing to be re-set after upgrading to BC21.

More details: https://yzhums.com/18132/

Hope this helps.

ZHU

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