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Contact Insights Not Working

Posted on by 3,480

Hi:

What are some reasons as to why the Contact Insights and the New buttons in Outlook are not automatically adding new contacts and tracking e-mails sent from Outlook to contacts already in Business Central?

Thanks!

John

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 69,657 Super User 2024 Season 2 on at
    RE: Contact Insights Not Working

    Hi, I have recently seen some questions about Excel add-in and Outlook add-in needing to be re-set after upgrading to BC21.

    More details: https://yzhums.com/18132/

    Hope this helps.

    ZHU

  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 9,217 Moderator on at
    RE: Contact Insights Not Working

    hi

    look this

    community.dynamics.com/.../1139805

    DAniele

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Contact Insights Not Working

    Hello,

    Depending how you are creating them, they may be created as person contacts of an associated company. Tracking Emails is done via Email logging or are you talking about a different scenario?

    Thank you.

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