Field Service - Send email message when appointment is set

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Posted on by britman

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Hello,

I have a requirement to send an email message when an appointment is set in field services. I am using the bookable resource booking entity start time to trigger the workflow, but I need to capture the email address from the Account and there is no relationship from Bookable Resource Booking.

Has anyone accomplished this in Field Services? Any help is appreciated

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TheMarkChristie 10,328 on at

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RE: Field Service - Send email message when appointment is set

Hi Hardik

To do this you need to create the relationship, You could run a workflow that populated the BRB based on the Contract (or case if you are using them from a case)