Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Unanswered

Customer activity information is not registered.

(0) ShareShare
ReportReport
Posted on by 10
Integrates customers, establishes relationships with customer order history.


And to register for the activity, I registered after entering information in each field.


However, the following error message is displayed.


Relationship missing on the Activity 'OrderHistory'



Has anyone experienced this situation?
  • Minseok_KR Profile Picture
    Minseok_KR 10 on at
    RE: Customer activity information is not registered.

    It's a very strange thing.

    I set up the same process and the same relationship, but the tasks that were not possible 2-3 days ago are suddenly completed.

  • Minseok_KR Profile Picture
    Minseok_KR 10 on at
    RE: Customer activity information is not registered.

    I created OrderToCustomer by linking only the source customer-->order, and the activity name was defined as "OrderHistory".

  • RE: Customer activity information is not registered.

    What is the data model?

    Is it Source Customers-->Orders --> Order History? in which case you'd need to have 2 relationships.

  • Minseok_KR Profile Picture
    Minseok_KR 10 on at
    RE: Customer activity information is not registered.

    Hi, Bill

    I checked them all.

    However, nothing matched what you said.

  • Bill Ryan Profile Picture
    Bill Ryan 8 on at
    RE: Customer activity information is not registered.

    Error messages can be a little wonky.  The first thing I'd do is make absolutely sure the field, identified as the key, is unique.  If it's not that will cause problems.  Then make sure that the attribute types on the fields in the relationships are of the same type. Next make sure that for whatever the entities are, that there aren't any corrupt records (go to the entities view, search for anything that matches "_corrupt" , it's possible that schema drift or corrupt records could cause a problem).  It's possible a failure in saving caused a problem and there's still some metadata there referencing it.  You can delete the relationship and try adding again for good measure.  Also its possible there's a name that's being used in more than one place so just check the field names and make sure everything is unique there as well.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Congratulations to the January Top 10 leaders!

Check out the January community rock stars...

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,111 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,934 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans