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Dynamics Marketing List - Manage Members not working

Posted on by 2,750

Anyone else seeing the following.

Using the standard CRM and not the addon Marketing.  In the UCI create a new Marketing List as Dynamics for Contacts, Manage Members and add a simple filter criteria eg. First Name begins with A.  All  Contacts are returned in the Query Results and are added as members of the list.  (If I go back to the classic interface and perform the same actions then the query results are filtering correctly)

Am also seeing the same issue in new Trial and an existing customer instance.

  • Greg T Profile Picture
    Greg T 5 on at
    RE: Dynamics Marketing List - Manage Members not working

    We are experiencing the same exact issue.  Did you find a solution for this?

  • Suggested answer
    Henry J. Profile Picture
    Henry J. 5,237 on at
    RE: Dynamics Marketing List - Manage Members not working

    Is your trial and other environment in the same version?
    If not maybe the bug has been fixed.

    Anyway I feel like there is indeed an issue in the scenario you are describing, so the best option to address this is to open a support request https://admin.powerplatform.microsoft.com/support

  • Fubar Profile Picture
    Fubar 2,750 on at
    RE: Dynamics Marketing List - Manage Members not working

    Our Region is now Wave 2 (as of last weekend), we setup a fresh Trial yesterday - Monday, and in that one it works as expected.  The instances that it does not work with existed pre Wave 2 update

    •  Trial Instance was setup on Friday (we pushed it up to Wave 2 late Friday afternoon)
    •  Client non-prod Instance (more than 2 years old - we pushed it up to Wave 2 several weeks ago)

    We don't have any clients using Marketing Lists at the moment, but I was scheduled to do a Demo today where they wanted to see them (they have cancelled this demo for other reasons).

    What I am seeing is in the following 2 screen shots (note: its not just First Name or Begins with)

    Capture.PNG

    Find results:

    Capture2.PNG

    Pressing Use Query will then bring all Contacts onto the Marketing List

  • Suggested answer
    Henry J. Profile Picture
    Henry J. 5,237 on at
    RE: Dynamics Marketing List - Manage Members not working

    I've tried on version 9.1.0.9814 but could not reproduce the issue.

    I created a dynamic Marketing List targeted at contacts, and could Manage Members and add contacts with a First Name starting with A.

    What exactly is the issue you are seeing?

    As suggested by Ravi, open a support request here: admin.powerplatform.microsoft.com/support

  • Suggested answer
    RaviKashyap Profile Picture
    RaviKashyap 55,410 on at
    RE: Dynamics Marketing List - Manage Members not working

    Hi,

    With the test you have already performed i.,e. new trials, other instance and because it is happening on multiple instances. I believe this is some bug intriduced recently.

    It is worth to create a support case with Microsoft to get this fixed. admin.powerplatform.microsoft.com/support

    Hope this helps.

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