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Hello,
I have a client who create his Sales order and Returns from Contract administration. When trying to apply the RTN doc to an open invoice using apply sales document window I receive the following error message : This document does not exist for this customer or type"
Any idea what would be causing this ?
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Similar situation to what Harry has described, but we found that we had a 'phamtom' customer / vendor ID in the system.
Not sure this is the same, but when we removed the phamtom ID we were ok from there.
I have seen cases where a record is orphaned like this, and you have no choice but to remove it and the only way is from SQL table.
Hope this helps.
It has been awhile, but I seem to remember a very similar problem. It turned out the document was in multiple tables. In our case it was Work and Open - remnants of the document were not removed from the work table during posting. In this case we had to use SQL to remove the remnants from the Work table. We engaged Technical Support and tested in a test database prior to implementing the solution.
Any answer ever found for this? We have the same issue. If you key the document number, it throws the message that the document does not exist. If you look it up AND SCROLL to it, it works. I have verified my document is indeed in OPEN status and that we are entering the correct number.
Go Sales transaction by customer inquiry window and check whether the document available with the status of open. You can't apply the document with the status of work and history. Also check whether you have entered the correct document number for the RTN in Apply Sales Documents window.
Hope this helps!!!
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