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Transaction on General Ledger but missing in customer account

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Posted on by 59

Hello Guys,

I am in a bit of a pick, I have a transaction showing up on the Trail balance and I am unable to trace it back to the right customer account. On further checks, we realized the Transaction was pointing to a customer account (XXX-1844 ) This customer was renamed from xxxx-1844 to YYYY-0002 and there was already a transaction posted using the old customer account number, the issue here is the transaction is sticking out on the general Ledger and referencing the old customer account number on General Ledger, on the customer account, there isn't any transaction on that customer account. I am wondering if there is a way to reverse that transaction

Origin of Issue

The entity YYYY has copied from another entity XXXX setup, so the Customer number sequence was not renamed, hence customer account was referencing the XXXX number sequence. the customer number sequence was then corrected and the account was then renamed to YYYY-. but on the Financial dimension, the record still references the old account.

  • Peta Peta Profile Picture
    Peta Peta 59 on at
    RE: Transaction on General Ledger but missing in customer account

    Thanks, Ramit for your response. I have always been able to find the transaction but my biggest challenge here is reversing the transaction I get this error "Voucher number FTVC-XXXXX, transaction type Customer revenue, and account number XXXXX-IP Subscription-XXXX-01844----General Sales can't be reversed. Reversal denied. The transaction is in a previous accounting year."

  • Suggested answer
    Ramit Paul Profile Picture
    Ramit Paul 22,297 Most Valuable Professional on at
    RE: Transaction on General Ledger but missing in customer account

    Hi,

    You can do the below.

    Navigate to customer transactions page- refresh the browser- now you have all the customer transactions- find your transactions by voucher number or invoice number.

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