Hello Guys,
I am in a bit of a pick, I have a transaction showing up on the Trail balance and I am unable to trace it back to the right customer account. On further checks, we realized the Transaction was pointing to a customer account (XXX-1844 ) This customer was renamed from xxxx-1844 to YYYY-0002 and there was already a transaction posted using the old customer account number, the issue here is the transaction is sticking out on the general Ledger and referencing the old customer account number on General Ledger, on the customer account, there isn't any transaction on that customer account. I am wondering if there is a way to reverse that transaction
Origin of Issue
The entity YYYY has copied from another entity XXXX setup, so the Customer number sequence was not renamed, hence customer account was referencing the XXXX number sequence. the customer number sequence was then corrected and the account was then renamed to YYYY-. but on the Financial dimension, the record still references the old account.
