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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / CRM Portal: Forgot Pas...
Microsoft Dynamics CRM (Archived)

CRM Portal: Forgot Password button does not send mail

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Posted on by Birgit RD 2

Hi,

When I push the "forgot password" button on the home page, I get a screen to supply an email.

When I do this, a message is shown to verify my mailbox.

But no mail is ever sent.

In the action I already change for the Email the "From" , to a queue from which we can send mails.

However still no mails. I don't find any trace of a mail created, and I don't see anything in the Plugin Trace Log.

Anyone a suggestion what I still could try to solve this?

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  • Suggested answer
    Justinjose Profile Picture
    Justinjose 2,707 on at

    Hi Birgit,

    did you add following site settings.

    Related Site Settings: Authentication/Registration/ResetPasswordEnabled

    Authentication/Registration/ResetPasswordRequiresConfirmedEmail

    Thanks

  • Cuneyt Senturk Profile Picture
    Cuneyt Senturk on at

    Hi Justinjose 

    Can u give some reference link about this configurations?

    These are magic words was the trick for us thank

  • Suggested answer
    Justinjose Profile Picture
    Justinjose 2,707 on at

    Hi Cüneyt Şentürk,

    please go through following document.

    download.microsoft.com/.../Administrator%27s%20Guide%20to%20Portal%20Capabilities%20for%20Microsoft%20Dynamics%20365.pdf

    Thanks

  • Birgit RD Profile Picture
    Birgit RD 2 on at

    it turned out my settings were all correct.

    But for testing purposes we changed email addresses to avoid them to go to real users.

    As it is not allowed to have same email for different portal users, it didn't work.

    As soon as we made all emails different, the reset worked.

  • Community Member Profile Picture
    Community Member on at

    Thanks Justin. This helped and in addition, followed the content from article

    meganvwalker.com/.../

    which solved the problem.

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