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Supply chain | Supply Chain Management, Commerce
Suggested answer

Products are not available in Commerce Modern POS

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Posted on by 105

D2772.errors_2D00_1.png"/api/data/v9.1/msdyn_richtextfiles(E5330888-AB77-447B-9C58-6F1019061222)/msdyn_imageblob/$value?size=full">/api/data/v9.1/msdyn_richtextfiles(E5330888-AB77-447B-9C58-6F1019061222)/msdyn_imageblob/$value?size=fullme If I am missing something in the setup

Warm Regards

Murthy 

  • Ben Amchin Profile Picture
    Ben Amchin 120 on at
    RE: Products are not available in Commerce Modern POS

    I have a feeling that you're missing a setup in your assortment.  Can you send a screenshot of the assortment lines screen?

    It sounds like you haven't assigned a retail channel to the assortment before processing it.  That also means you may not have added the retail channel to the organization hierarchy and published it with an appropriate date.

    So a screenshot of the assortment that looks like this would be nice:

    pastedimage1667427073896v1.png

  • Krishna Kodidala Profile Picture
    Krishna Kodidala 465 on at
    RE: Products are not available in Commerce Modern POS

    Ben,

    I can not see products in the Retail channel but am able to see Assortments. in Assortments I have added products also but in View Assortment Products and View Channel Products screens, I can NOT see  products

    Warm regards

    Murthy

  • Ben Amchin Profile Picture
    Ben Amchin 120 on at
    RE: Products are not available in Commerce Modern POS

    Hi Murthy,

    For products, have you set up your assortment and processed the assortment?  Can you see the products when you navigate to the retail channel?

    For customers, have you associated the customers with the proper address book/s that you created and assigned on your retail channel?

    Also, make sure to push the 1010 (customers) and 1040 (products) job.  I would recommend doing a full sync from the channel database group to make sure all data is synchronized.

  • Murthy Profile Picture
    Murthy 105 on at
    RE: Products are not available in Commerce Modern POS

    Hi Charlotte

    Still, it gives an error

    when I Create and press  but for 'Create Customer order '

    it gives the message 'Operation is not Supported'

    Warm Regards

  • Suggested answer
    Charlotte X Profile Picture
    Charlotte X on at
    RE: Products are not available in Commerce Modern POS

    Hi Murthy,

    Please view the following MS Doc:

    Configure, install, and activate Modern POS (MPOS) - Commerce | Dynamics 365 | Microsoft Learn

    And what you are doing so that an error occurs?

    Best Regards,

    Charlotte

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