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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Management Reporter fo...
Microsoft Dynamics AX (Archived)

Management Reporter for AX "The operation could not be completed because the item no longer exists."

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ReportReport
Posted on by Philip Leitch 104

I received the following error message:

The operation could not be completed because the item no longer exists.
Component: Microsoft.Dynamics.Performance.Reporting.DataAccess.Server.ReportService
User: XXXXX
Machine: XXXXX

The cause was a user ID that was no longer valid.  As best as I can tell an upgrade to CU14 was done while a report was checked out.  Whatever the case this fixed it (NOTE - change the GUID to a value that exists or is valid for your system)

update reporting.controlreport set LastChangedBy = '406777E3-8F16-40A8-8163-AB5621F227E9', lastgeneratedby = '406777E3-8F16-40A8-8163-AB5621F227E9', checkedoutto = '406777E3-8F16-40A8-8163-AB5621F227E9' where id = 'A37A714F-0B84-491C-A0A9-1F0F96FD18E1'

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  • Verified answer
    Philip Leitch Profile Picture
    Philip Leitch 104 on at
    RE: Management Reporter for AX "The operation could not be completed because the item no longer exists."

    This did fix the issue for me - it was only one the one report - the one report was identified by profiling the database at the time I attempted to open the report.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Management Reporter for AX "The operation could not be completed because the item no longer exists."

    I experience the same issue and another blog resolved without updating version

    https://community.dynamics.com/ax/f/33/t/196077

    Microsoft provided us with the following script to run against the MR database and it cleared out the invalid checkouts for the reports:

    UPDATE [Reporting].[ControlReport]

    SET CheckedOutTo = NULL, CheckedOutDate = NULL

    WHERE not CheckedOutTo is null or not CheckedOutDate is null

    Make sure to test in a test DB first and backup before making your change in your production instance.

    They also provided hotfixes 3757498 and 3780433 that were deployed in Management Reporter CU15.

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