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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Rollback Unified Servi...
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Suggested answer

Rollback Unified Service Desk 4.1 to Unified Service Desk 3.3

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Posted on by Community Member Microsoft Employee

Hi Team, I am new in Unfied service desk and wanted to know the approach to rollback Unified Service Desk 4.1 to Unfied Service Desk 3.3 back.

Currently I have Unifed Service Desk 3.3 on Dynamic CRM365 and I wanted to upgrade it with USD4.1 Which is acctually upgradeing following solutions on Dynamic365.

1) DynamicUnifiedServiceDesk 3.0.0.859

2) UIIForMicrosoftDynamicCRM2011 3.6.0.859

To

1) DynamicUnifiedServiceDesk 4.1.1.1397

2) UIIForMicrosoftDynamicCRM2011  4.1.1.1397

Now I wanted to know the best way to again rollback to USD3.3. Please suggest.

  • Suggested answer
    Filipe Lopes Profile Picture
    Filipe Lopes on at
    RE: Rollback Unified Service Desk 4.1 to Unified Service Desk 3.3

    Hi, 

    Let me start off by asking the question, is there a particular reason you would like to downgrade it to 3.3? 

    We always recommend using the latest version installed for USD. 

    To answer your question, downgrading is USD "is not possible". In order to get back to version 3.3, you would need to uninstall the current version of USD that you have. After that, install the version you desire. 

    If you try to run the installation of 3.3, for example, onto a machine containing a version 4.1, you will receive an error message explaining the same thing. 

    pastedimage1593767523943v1.png 

    Hope this answers your question. 

  • Henry J. Profile Picture
    Henry J. 5,237 on at
    RE: Rollback Unified Service Desk 4.1 to Unified Service Desk 3.3

    Moved the thread to the Customer Service forum, better suited for Unified Service Desk questions.

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