CRM User Mapping from different Server and Domain

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Posted on by Community Member Microsoft Employee

Hi there,

I have a client running CRM 2011 who's SQL database needs to be updated to CRM 2013 standards all the way to 2016 step by step by using CRM Deployment Manager.

I'm running SQL Server 2012 R2, and SQL Server 2014.

The client gave me a copy of the SQL Database in order for me to backup and restore it and upgrade it to CRM 2013 Standards.

The problem I have is when I am using the CRM Deployment Manager and I follow the steps according to the following link:

https://msdn.microsoft.com/en-us/library/hh127042(v=crm.6).aspx ,

the Deployment Manager does not pick up any of the users for User Mapping.

Please advise to how I can fix this.

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Community Member Microsoft Employee on at

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RE: CRM User Mapping from different Server and Domain

There is 1400+ users in the database table.

Can it be that the users aren't mapping because they are not on the AD Server?
tw0sh3ds 5,600 on at

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RE: CRM User Mapping from different Server and Domain

Check if there are any users in SystemUserBase table, maybe the bakcup you received is corrupted.
Community Member Microsoft Employee on at

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RE: CRM User Mapping from different Server and Domain

Hi Julien,

It is not working, I am unable to click on it.

Kind regards,
Jmiquel 560 on at

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RE: CRM User Mapping from different Server and Domain

Hello,

So can you click in the column New user in the last step. you will able to select user form your AD.

Please tell me if it's working.

Regards,

Julien Miquel
Community Member Microsoft Employee on at

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RE: CRM User Mapping from different Server and Domain

Hi,

Please find attached the captures:

There is only one user on the AD and that user was used to install CRM.
Jmiquel 560 on at

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RE: CRM User Mapping from different Server and Domain

Hello,

Do you have any capture of the CRM Deployment Manager's User Mapping step ?

Are you sur thaht you used the right account to install the CRM ?
Community Member Microsoft Employee on at

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RE: CRM User Mapping from different Server and Domain

Hi Julien,

Yes I have a capture.

Is this correct?

Kind regards,

Jarrid Gilfillan
Jmiquel 560 on at

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RE: CRM User Mapping from different Server and Domain

Do you have any capture ?

Is your profile an administrator one ?
Community Member Microsoft Employee on at

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RE: CRM User Mapping from different Server and Domain

Hi Julien,

Thank you for the quick response.

No I am not on the same AD System.

I have created a Administrator role on the AD but it still does not show on the CRM Deployment Manager's User Mapping.
Jmiquel 560 on at

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RE: CRM User Mapping from different Server and Domain

Hello,

Are you on the same Active Directory system ?

Because the users are directly linked to the Active Directory.

So if you try to restore your database on a different AD, it's normal to loose the users.

Regards,

Julien Miquel