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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Subscription Center fa...
Customer experience | Sales, Customer Insights,...
Answered

Subscription Center fails verifying contact information

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Posted on by Manuesev 115

We are using landing pages for creating new contacts and subscription center for managing already subscribed contacts.

However, when we send an email with a link to the subscription center marketing page to a contact ALREADY REGISTERED in CRM, there are two possible outcomes:

  • If the contact was registered from a marketing landing page everything works. The contact can manage their subscription center as usually.
  • If the contact was registered in CRM directly, without submitting any marketing form, then the subscription center fails, and show us with this message:

We cannot verify your contact information.  Make sure cookies are not blocked or use the unsubscribe link in your email.

Is this a bug or we are missing something?

Can we use subscription centers for contacts created without any marketing form submission?

I have the same question (0)
  • Verified answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at
    RE: Subscription Center fails verifying contact information

    Hi Manuel,

    Once a contact is an existing record in CRM and he/she opens SC via the link of marketing email, the SC shall works.(Contact can be created either from the form or with CRM directly.)

    For example, SC will work in such of situation: create a contact in CRM directly -> create a segment for him -> add the segment to a customer journey and go live the journey -> the contact opens the email link, so there is nothing particularly worthy for us to pay attention to.

    In addition, path of my form loader script is 

    https://mktdplp102cdn.azureedge.net/public/latest/js/form-loader.js?v=1.68.1056.0

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