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Microsoft Dynamics CRM (Archived)

Mobile Offline configuration

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Posted on by

Hi,
I try to enable the mobile offline configuration through my CRM instance (Settings==>Administration), but i can't see the option.

Thanks.

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  • Suggested answer
    Shahbaaz Ansari Profile Picture
    on at
    RE: Mobile Offline configuration

    Hi Happyman,

    Please refer below link for Mobile Offline Configuration,

    https://community.dynamics.com/enterprise/b/daytodaydynamics365/archive/2017/10/10/enabling-mobile-offline-synchronization-in-dynamics-365

    docs.microsoft.com/.../configure-mobile-offline-synchronization-dynamics-365-phones-tablets

    Mark as verified answer if it helps you.

    Best regards,

    Shahbaaz

  • happyman Profile Picture
    on at
    RE: Mobile Offline configuration

    Hi Shahbaaz Ansari,

    Thanks for your feedback.

    I followed all steps, but i can't found the button to enable mobile offline.

    i have just a button to choose the welcome page for the app

    4152.Capture1.PNG

  • Suggested answer
    Shahbaaz Ansari Profile Picture
    on at
    RE: Mobile Offline configuration

    Hi happyman,

    Are you trying it in your trial crm environment??

    if yes, then you wont be able to do it.

    You can only enable offline sync in a production environment. (Trials, previews and sandbox organizations are not supported.)

    Please check below link,

    neilparkhurst.com/.../dynamics-365-mobile-offline

    Mark as verified if it helps you.

    Best Regards,

    Shahbaaz

  • happyman Profile Picture
    on at
    RE: Mobile Offline configuration

    Hi Shahbaaz Ansari
    Actually, i'm trying in production environment of my customer, but i still found the same thing

    2318.Capture1.PNG

    Thanks.

  • Suggested answer
    Shahbaaz Ansari Profile Picture
    on at
    RE: Mobile Offline configuration

    Then i think you need to contact Microsoft, because with the above link, you should be able to configure it.

    Best Regards,

    Shahbaaz

  • Suggested answer
    gdas Profile Picture
    on at
    RE: Mobile Offline configuration

    Hi ,

    Seems this is your requirement - Please check below reference.

    www.beringer.net/.../dynamics-365-for-phones-app-offline-mode

  • Community Member Profile Picture
    on at
    RE: Mobile Offline configuration

    Try hotkeys

  • Rob Dawson Profile Picture
    on at
    RE: Mobile Offline configuration

    Did you solve this? I face the same thing in a production instance for v9 custom app (well, any app actually UCI or not)

  • Hari Prasad Profile Picture
    on at
    RE: Mobile Offline configuration

    We had the same issue and learnt from Microsoft support that mobile offline is not available for new customers. Please refer to  docs.microsoft.com/.../readme-9.

  • Suggested answer
    Seren S Profile Picture
    on at
    RE: Mobile Offline configuration

    Exactly. New customers could not able to switch their mobile compatibility to offline till the end of 2'nd Quarter of 2019. If you are an existed offline tenant then you are all good to go.

    docs.microsoft.com/.../work-offline

    Let's wait what will happen then.

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