Mobile Offline configuration

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Posted on by happyman

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Hi,
I try to enable the mobile offline configuration through my CRM instance (Settings==>Administration), but i can't see the option.

Thanks.

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Shahbaaz Ansari 6,211 on at

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Hi Happyman,

Please refer below link for Mobile Offline Configuration,

https://community.dynamics.com/enterprise/b/daytodaydynamics365/archive/2017/10/10/enabling-mobile-offline-synchronization-in-dynamics-365

docs.microsoft.com/.../configure-mobile-offline-synchronization-dynamics-365-phones-tablets

Mark as verified answer if it helps you.

Best regards,

Shahbaaz

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happyman 565 on at

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Hi Shahbaaz Ansari,

Thanks for your feedback.

I followed all steps, but i can't found the button to enable mobile offline.

i have just a button to choose the welcome page for the app

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Shahbaaz Ansari 6,211 on at

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Hi happyman,

Are you trying it in your trial crm environment??

if yes, then you wont be able to do it.

You can only enable offline sync in a production environment. (Trials, previews and sandbox organizations are not supported.)

Please check below link,

neilparkhurst.com/.../dynamics-365-mobile-offline

Mark as verified if it helps you.

Best Regards,

Shahbaaz

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happyman 565 on at

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Hi Shahbaaz Ansari
Actually, i'm trying in production environment of my customer, but i still found the same thing

Thanks.

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Shahbaaz Ansari 6,211 on at

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Then i think you need to contact Microsoft, because with the above link, you should be able to configure it.

Best Regards,

Shahbaaz

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gdas 50,091 Moderator on at

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Hi ,

Seems this is your requirement - Please check below reference.

www.beringer.net/.../dynamics-365-for-phones-app-offline-mode

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Community Member on at

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Try hotkeys

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Rob Dawson 190 on at

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Did you solve this? I face the same thing in a production instance for v9 custom app (well, any app actually UCI or not)

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Hari Prasad on at

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We had the same issue and learnt from Microsoft support that mobile offline is not available for new customers. Please refer to docs.microsoft.com/.../readme-9.

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Seren S 402 on at

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Exactly. New customers could not able to switch their mobile compatibility to offline till the end of 2'nd Quarter of 2019. If you are an existed offline tenant then you are all good to go.

docs.microsoft.com/.../work-offline

Let's wait what will happen then.

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