Record URL(Dynamic) returns incorrect link

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Hi Everyone,

I am facing an issue where I am sending an email though a workflow. The email will contain a link to the active quote using Record URL(Dynamic), however the link that is sent (loaded from Record URL) is not correct.

Code to generate the URL:

<value>{Current Active Quote (Quote)-{Record URL(Dynamic)}}</value>

</hyperlink>.

The link the is generated is (Wrong):

https://............./_controls/emailbody/msgBody.aspx?id={5DA344F6-B9F4-E711-80C8-00155D028300}&entityType=email#

Any idea what is wrong and how to fix it?

Regards,

Asif

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Answers (1)

Alex Fun Wei Jie 33,626 on at

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RE: Record URL(Dynamic) returns incorrect link

Hi,

Please screenshot the workflow especially the part you set the Record URL.

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Community Member on at

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RE: Record URL(Dynamic) returns incorrect link

Thank you for your reply, I attached screenshot for the process. Moreover, something I forgot to mention is that his problem appears in all process that uses Record URL.

Complete code:

Hello All, New Contract was signed with {Account(Contract)}. Sales Person : {Primary Sales Person(Contract)} Contract Value : {Total Amount(Current Active Quote (Quote))} Quote : {Current Active Quote (Quote)} Next Steps: 1. Create Contract in CM and update CRM Related Contract with the new # from CM 2. Resource Allocation Related Quote can be found <hyperlink><name>here</name><value>{Current Active Quote (Quote)-{Record URL(Dynamic)}}</value></hyperlink>. Thank You, CRM System

Regards,

Asif

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Alex Fun Wei Jie 33,626 on at

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RE: Record URL(Dynamic) returns incorrect link

Hi,

So inside your Contract, there is a lookup field to Quote right.

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Alex Fun Wei Jie 33,626 on at

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RE: Record URL(Dynamic) returns incorrect link

Hi,

I notice there is a difference between your url format and my url format.

Yours

<hyperlink><name>here</name><value>{Current Active Quote (Quote)-{Record URL(Dynamic)}}</value></hyperlink>

Mine

<hyperlink><name>here</name><value>{Record URL(Dynamic)(Potential Customer (Account))}</value></hyperlink>

My url start with RecordURL(Dynamics) and follow by field.

Your url is start with field name and follow by RecordURL(Dynamics).

I've tried to change it to your format, and i get the same result as yours.

then i clicked on the wrong format url, this is what i got.

Conclusion

- your dynamics url format is wrong.

- you need to change it.

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RaviKashyap 55,410 Moderator on at

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RE: Record URL(Dynamic) returns incorrect link

Hi Asif,

As susggeted above by Fun Wei Jie, it does look like your format is incorrect. Try to add the url again and test it (do not change the content after adding it). I have seen some cases when you move the text around in the email body that it changes the format.

Hope this helps.

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Community Member on at

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RE: Record URL(Dynamic) returns incorrect link

Thank you Wei & Ravi,

I will try Wei solution and will keep you updated.

Regards,

Asif

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