Voiding a Return Correctly

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Posted on by lynx4120

Hey GP Community,

I am looking for a solution to void a return transaction that will affect all necessary systems (GP 10.0). The return originated by our inventory team creating an RMA under the inventory module. The RMA shows up in a batch where it is posted in the Sales module under sales transaction entry, and the return was applied to the original invoice.

The wrong part was returned in GP, and I would like to void the return, so it fixes inventory and what our client owes in our system.

I attempted to void it in the Posted Transactions (under Sales), and I get this error (below). It says it will only affect the "Receivables management" and "General Ledger". Is there a way to void the return that will correct/affect all necessary systems? I guess if this is the only way to void the return, what would be the next steps to make sure all systems, like Inventory mgmt., SOP, etc...?

Thanks for the help in advance!

-Mark

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Frank Hamelly | MVP... 46,625 Super User 2025 Season 2 on at

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Mark, as the error implies, the Posted Transactions Void process will only void receivables transactions. Voiding here will only void the credit memo and will not affect SOP or Inventory records. The proper way to reverse this error is to create a SOP Invoice to offset the original Return and then re-process the RMA/Return for the correct item number.

There is no Void for SOP transactions (or POP transactions for that matter).

Hope this helps,

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lynx4120 95 on at

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Thanks Frank.

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