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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Mobile App performance
Microsoft Dynamics CRM (Archived)

Mobile App performance

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Posted on by Deeps 1,875

Hi All,

We have two different clients where one is still on CRM 2016 Online Update 1 (8.1) and other has upgraded environment to Dynamics 365 (8.2). 

Client on ver 8.2 has complained that there is a lag when the user is using Dynamics 365 for phones app. When the user is on entity record and swipes to move to next tab of the record, there is a noticeable lag of close to 1-2 seconds.

We downloaded the app from AppStore on iOS device and tried on both 8.1 and 8.2.  There is no lag in 8.1 but 8.2. There is no javascript or customizations on both organisations. The geolocation for both organisations is the same datacenter.

Anyone else has seen the similar behaviour?

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I have the same question (0)
  • Simon Staniforth Profile Picture
    Simon Staniforth 440 on at

    We are finding exactly the same issue - since going to Dynamics 365 (Online) the mobile app is extremely laggy.  We have also seen this on several customer instances.

    Does anyone have any suggestions here?

  • Guowei_Xu Profile Picture
    Guowei_Xu 407 on at

    hi, we are facing the same problem. When using dynamics 365 online server + dynamics 365 app, We find that the loading page and tab slide are every slow.

    I want know, have you ever try to use dynamics 2016 server + app before?  Is`t also slow?

  • Verified answer
    Deeps Profile Picture
    Deeps 1,875 on at

    It looks like Microsoft has fixed the issue. It is working fine now.

  • Guowei_Xu Profile Picture
    Guowei_Xu 407 on at

    Hi Simon,

    Have you resolved this problem? i still have this issue.

  • Simon Staniforth Profile Picture
    Simon Staniforth 440 on at

    Hi Jack,

    Yes our Dynamics 365 instance is now at Version 1612 (8.2.1.207) and the app is working perfectly.

  • Guowei_Xu Profile Picture
    Guowei_Xu 407 on at

    Hi Simon,

    I was On-Premises, so i can only update to the version of 8.2.1.0176.

    How can i update to the latest version?

    Will Microsoft release a Updates for On-Premises.

    How long will Microsoft release the updates for On-Premieses after release the Online version?

  • Chibby Profile Picture
    Chibby 195 on at

    Hi,

    We are on-premise and opened a support request for this and received a patch.  

  • Victor from China Profile Picture
    Victor from China 10 on at

    We are facing the same problem. Could you send the patch to my email? victorv587@live.com

  • Victor from China Profile Picture
    Victor from China 10 on at

    Hi Chibby2015, We are facing the same problem. Could you send the patch to my email? victorv587@live.com

  • Mahesh Wankhade Profile Picture
    Mahesh Wankhade 90 on at

    Hi All,

    Has this Tablet issue been got resolved for everyone or is there anyone who are still facing performance issues even with latest CRM online update ?

    We are getting this performance issues quite frequently, which is making Mobile app almost unusable.

    please let us know raising ticket with Microsoft will help , has it helped anyone in the past for Tablet app.

    (Note-: We are using mobile app of Windows 10 tablet)

    Thanks,

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