Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Mobile App performance
Microsoft Dynamics CRM (Archived)

Mobile App performance

(2) ShareShare
ReportReport
Posted on by Deeps 1,875

Hi All,

We have two different clients where one is still on CRM 2016 Online Update 1 (8.1) and other has upgraded environment to Dynamics 365 (8.2). 

Client on ver 8.2 has complained that there is a lag when the user is using Dynamics 365 for phones app. When the user is on entity record and swipes to move to next tab of the record, there is a noticeable lag of close to 1-2 seconds.

We downloaded the app from AppStore on iOS device and tried on both 8.1 and 8.2.  There is no lag in 8.1 but 8.2. There is no javascript or customizations on both organisations. The geolocation for both organisations is the same datacenter.

Anyone else has seen the similar behaviour?

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Mobile App performance

    Same problem, slow .... response in the APP, and resolutions cannot correct to show.

    - Dynamic CRM 365 On-Premises

    - Mobile APP : Dynamic 365 (IOS and Andrioid)

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Mobile App performance

    We are facing the same issue.  How did you contact MS for the patch (email or phone)?  Did you have to pay to open a ticket to get the patch?

  • Mahesh Wankhade Profile Picture
    Mahesh Wankhade 90 on at
    RE: Mobile App performance

    Hi All,

    Has this Tablet issue been got resolved for everyone or is there anyone who are still facing performance issues even with latest CRM online update ?

    We are getting this performance issues quite frequently, which is making Mobile app almost unusable.

    please let us know raising ticket with Microsoft will help , has it helped anyone in the past for Tablet app.

    (Note-: We are using mobile app of Windows 10 tablet)

    Thanks,

  • Victor from China Profile Picture
    Victor from China 10 on at
    RE: Mobile App performance

    Hi Chibby2015, We are facing the same problem. Could you send the patch to my email? victorv587@live.com

  • Victor from China Profile Picture
    Victor from China 10 on at
    RE: Mobile App performance

    We are facing the same problem. Could you send the patch to my email? victorv587@live.com

  • Chibby Profile Picture
    Chibby 195 on at
    RE: Mobile App performance

    Hi,

    We are on-premise and opened a support request for this and received a patch.  

  • Guowei_Xu Profile Picture
    Guowei_Xu 407 on at
    RE: Mobile App performance

    Hi Simon,

    I was On-Premises, so i can only update to the version of 8.2.1.0176.

    How can i update to the latest version?

    Will Microsoft release a Updates for On-Premises.

    How long will Microsoft release the updates for On-Premieses after release the Online version?

  • Simon Staniforth Profile Picture
    Simon Staniforth 440 on at
    RE: Mobile App performance

    Hi Jack,

    Yes our Dynamics 365 instance is now at Version 1612 (8.2.1.207) and the app is working perfectly.

  • Guowei_Xu Profile Picture
    Guowei_Xu 407 on at
    RE: Mobile App performance

    Hi Simon,

    Have you resolved this problem? i still have this issue.

  • Verified answer
    Deeps Profile Picture
    Deeps 1,875 on at
    RE: Mobile App performance

    It looks like Microsoft has fixed the issue. It is working fine now.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,235 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans