Payroll won't update

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Posted on by Community Member Microsoft Employee

I have one check that needs to be updated. The batch is not showing in payroll update. I can see it in check preview but if I go to direct deposit advice slips or checks to print it nothing happens and the batch is not visible in payroll update. The process is for a new employee so I'm not sure if something happened in the set up. Can you please tell me how to either get rid of the batch so I can redo it or is there a flag that can be changed so it will show in payroll update? Thanks in advance for your help.

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RE: Payroll won't update

Might these employees been selected as part of another check/advice slip batch? If that were the case, the currbatnbr field in the employee record would have a different batch number then your regular check or advice slip batch. You could also press F3 on the check screen batch number field to see if there is another pending check batch or F3 on the advice slip screen to see if there is another pending advice slip batch. If you find either, select that batch and click on the view selections button to see who is part of it.

If you go to the check screen and then the option tab and check the include direct deposit employees, can you get a check for them?

You can click the view selections option as opposed to actually printing the checks to see if they are selected.
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RE: Payroll won't update

1. They were initally set up as Approved Status Pre-note in the DD. In trying to eliminate that as the problem I deleted the DD info and tried to get a paper check. Neither would work.

2. Yes they both had approved pre-note status

3. I want a DD for them

4. They both have positive earnings.

When I check in SQL they both have 1 for currcheckprint.
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RE: Payroll won't update

In order to better assist you I need to ask some additional questions.

1) Are these direct deposit employees?

2) If so, is the direct deposit info fully set up and is the pre-note status at the approved stage?

3) If they are direct deposit, do you want a check or a direct deposit for the employee?

4) Does the review-edit check screen show some sort of positive earnings for the employee?

I could not determine the exact answers to the above from your post. The fact the currcheckprint is set to a 1 indicates that there is pending pay for the employee. If the net pay is positive then you should be able to get a check or advice slip for the employee.
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RE: Payroll won't update

I'm having the same issue with two more new employees. The original issue I kept changing EMPID's until one worked. This time is a little different in that when I unselect the checks that won't print it works as one would expect. However the checks will calculate and won't direct deposit. when I look at your solution #2 the CurrCheckPrint is always 1. I've checked everything to make sure it is the same as other employees but can't find the problem. Issue 3 isn't the issue because there is no batch under batch release. Issue 4 is not it because it's positive checks for both.
Community Member Microsoft Employee on at

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RE: Payroll won't update

Print the Batch Register report and see what status the batch is. If the status = S, the batch will be found under the screen Release PR batches.

You can also try running Calculations again with the box checked at the upper left to clear calculations and then select no one (after having entered the correct paygroup information)

Then see if there is anything on the check preview for this employee.

If the values in the various tables are inconsistent, the batch may not show up anywhere.
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Community Member Microsoft Employee on at

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RE: Payroll won't update

There could be a number if situations to cause what you are describing but here are the most common.

1) the employee status is inactive

2) the employee has another check in process

3) the check or advice slip has already been printed but the batch did not release

4) the total hours for the employee are actually negative resulting in no check

Issue 1 can be checked by pulling up the employee on the employee screen but I suspect you have already checked for this.

Issue 2 is a bit harder to check for. There are several status fields in the employee table that can be looked at. Take a look at CurrBatNbr, CurrCheckCalc, CurrCheckPrint and CurrNet. CurrBatNbr will show a check batch that has not yet been kept. CurrCheckCalc is a 0 if no check has been calculated and 1 if it has. CurrCheckPrint will be 0 if the check has not been printed and 1 if it has. CurrNet will be the net check amount.

Issue 3 can be detected by seeing if the batch shows under Release PR Batches.

Issue 4 can be determined by the check preview (which you did not indicate that it showed a zero check so this is probably not your issue).

You did not indicate whether the employee was set up for direct deposit or not but, if they were, check the direct deposit status to make sure they are not still in pre-note status (in which case a paper check is still required).

Payroll won't update

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