Timezone issue on portal - dates being displayed according to local timezone, not UTC

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Posted on by Community Member

I'm hoping someone can give me a quick solution to this issue.

We have many users across several timezones. The problem we are seeing is that the Portal seems to be displaying dates in forms based on the logged in users local browser time, rather than the actual UTC value from the CRM. What this means is that users might see a birthdate displayed as one day before the actual correct stored value.

Can anyone give me advice on how to rectify? I'd rather not have to customize the portal so if this is configuration change I am missing that would be great.

We are using portal version 0017 (and an upgrade is not possible due to heavy customization by a third party).

Many thanks!

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Micchael 390 on at

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Hi Steve,

I've met the issue in v7. I have no idea if it will work for v8.

please have look here for solution: crmfield.blogspot.ca/.../date-localization-in-adxstudio-portals.html

and here for issue details:

community.adxstudio.com/.../9a00f989-d6fc-e511-9404-000d3a10c2d1

community.adxstudio.com/.../8d960f8b-93cc-e511-9404-0003ff604f4a

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Community Member on at

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Hi Michael

Thanks for the information! The main issue I'm having is not date format but that a date in the Eastern US might show Jan 10, 2017, but in the West US it displays as Jan 09, 2017. It seems to be an issue with the date-picker js but I haven't been able to find a workaround yet.

Steve

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Micchael 390 on at

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Hi Steve,

I think this will be a right article for you:

community.adxstudio.com/.../adxstudio-portals-date-time-handling

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Milansinh Raj 230 on at

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If you are not storing any time value on Birthdate field then you should just simply go to the solution --> Entity --> Birthdate field --> Behavior Set to ="Time-Zone Independent"

It will always show correct date for any timezone user.

docs.microsoft.com/.../behavior-format-date-time-field

Mark as answer if this resolves your problem

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