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Microsoft Dynamics AX (Archived)

Multi pending invoices bug on purchase orders

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Posted on by 680

We are faced with the following issue and is wondering if there is a hotfix for this. I searched on LCS and could not find an appropriate fix. Your assistance is kindly required - Has anyone experienced this before?

Issue:

1. Create PO using categories. Confirm the PO.

2. Post Product receipt for the full quantity

3. Create pending invoice, match to the product receipt and submit workflow for approval. Do not close invoice screen. Minimize it.

4. Go back to the PO, cancel the product receipt created in step 2.

5. Post a new product receipt for the full quantity

6. Go to the invoice tab, create a new PO invoice.  A "One or more invoices are in use" form opens - select the cancel button on this form.

7. Continue with capturing of new invoice but for this invoice amend the unit price of the order line.

8. Approve the match variance.

9. Submit workflow for approval.

10. Approve new invoice created in step 6.

11. Post invoice

12. View the voucher transactions for the posted invoice. The values on the vouchers for the Vendor balance and purchase expenditure is incorrect they reflect the difference between the old and new net amounts even though the invoice amount shows the new total net amount as correct.

We are using AX2012 R3 CU10. The Public sector vertical is implemented and we have workflow approval on purchase orders.

Thanking you in advance

Regards,

Anisha

 

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I have the same question (0)
  • Ludwig Reinhard Profile Picture
    Microsoft Employee on at

    Hi Anisha,

    Why is it that your post product receipts for procurement categories?

    Are those categories linked to a physical inventory item?

    What happens in step 6 exactly? I mean why do you create a new invoice when the invoice that has been recorded previouly is pending? Have you tried recalling the workflow and deleting the pending invoice first before creating a new one?

    Best regards,

    Ludwig

  • Anisha Fakir Profile Picture
    680 on at

    Hi Ludwig,

    Thank you for your reply.

    The reason for posting the product receipt is for accruing the liability in the ledger. Purchasing using Categories is only used for the recording of expenses.  

    The reasons for capturing a new invoice are various: change in price, users are creative in their interaction with the system, not aware a pending invoice exists, etc

    I agree that recalling the workflow and deleting the pending invoice will prevent the voucher imbalances however, should the system not do something to systematically prevent this from happening? Either from a processing or workflow approval perspective..

    Thanks

    Regards,

    Anisha

  • Community Member Profile Picture
    on at

    Dear Anisha,

    Is the quantity invoiced = received quantity !

    I think that you have to delete the pending invoices before posting, the delete of pending invoices could be done from : account payables / vendor invoices / pending vendor invoices.

    Sometimes our finance users change the prices according to the vendor invoice at invoicing step, but we are not facing this problem.  

    Regards.  

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