KB982484 install breaks RMS

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Posted on by Richard H

Here because I am in the process of upgrading my RMS (database location) PC from Windows 7 to Windows 10. Till this week, I had RMS 2.0 at v 2.0.105 without issue for 11 years!

An alternative test PC with a clean install of Windows 10, SQL 2017, SMSS 18 and Store Operations allows me to install FP1, SP4, FPS2 and the latest hot-fix without issue.

However, now I would like to upgrade a POS client (also v 2.0.105) on Windows XP Pro. However following the install of the first update FP1, the SO Administrator UI goes haywire. It may be best if an image helps explain this:

Has anybody experienced this? I am wary of reinstalling the POS client software, not because of re-activating, but because of custom templates I'm not confident of restoring.

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Kevin Antosh 1,649 on at

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Hi Richard, I did a search of our support tickets for the last 4 years and found no reports of a similar issue. Not sure if it helps, but the order of how the hot fixes, service packs, and CU's are installed may be related? See this forum thread for discussion: community.dynamics.com/.../270020

Also - some general Windows 10 tips when usingf Win 10 with RMS: rite.us/.../UpgradingtoWindows10.aspx

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Richard H 17 on at

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Hi Kevin

Thanks for your reply. I might point out that I need to correct something. My RMS was at version 2.0.0105, not 2.0.105 as I mentioned above. Which means I was (still am) at the initial release version.

According to my research (below), I needed to install FP1, SP4, FP2 and the latest hot-fix:

However FP1 breaks the POS client so I don't proceed further. Not sure what is going on with the client, but I can say at this stage I have:
Windows 10 1909, RMS 2.0.0105 (SQL database location)
Windows XP Pro (client), RMS 2.0.0105

As of today, the database is happily loading on the client, so I dare not bother working this out. Clearly something is going wrong on the client, but again, not keen to reinstall.

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ToddB on at

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Hi Richard,

Unfortunately, we do not have access to Windows XP Pro to test this as Windows XP is no longer supported.

If you decide to update this machine to a supported operating system, and are wanting assistance in getting your custom templates copied over, the number to contact Microsoft for RMS support is 1-888-477-7877.

Please note that mainstream support for Microsoft Dynamics RMS 2.0 ended on July 10, 2016; and extended support ends on 7/13/2021:

This is around 18 months from now; and you can continue using RMS after this date but technical support will not be available.

https://community.dynamics.com/rms/b/rmssupport/archive/2015/10/22/microsoft-dynamics-rms-2-0-mainstream-support-discontinuation-july-10-2016

https://support.microsoft.com/en-us/lifecycle/search?alpha=dynamics%20retail%20management%20system

Please let me know if you have any questions.

Todd

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