We have a custom autonumber field in our entitlements, to give each entitlement a unique number. It works fine when we create an entitlement manually but when we use the 'renew' button on expired entitlements the value from that field is copied across to the new entitlement, and a new number is not generated.
I have tried to find a way to stop this but so far no luck. I can't even find the process that executes when you click on the 'Renew' button on ribbon. Does anyone know how this operates and/or a way to fix this?
Hi, Regarding your question about the Unique field not generating a new value when renewing an expired entitlement According to Microsoft's official documentation, when you choose to renew an already expired entitlement. The start date of the new entitlement will be set to the current date and the end date will be set to the current date plus the number of days between the end date and the start date. The data in the other fields will be copied from the old license as is. The document link is as follows Create entitlements to define the support terms for a customer (Dynamics 365 Customer Service) | Microsoft Learn Our team has tried to reproduce your actions including creating fields, creating entitlement renewals, etc. And try to find what controls the Entitlement renewal In Ribbon Workbench, we found that this button executes Mscrm.Form.entitlement.Renew, a command that comes from the official Microsoft SDK and we have no way to change The following related documentation RenewEntitlementRequest Class (Microsoft.Crm.Sdk.Messages) | Microsoft Learn RenewEntitlementResponse Class (Microsoft.Crm.Sdk.Messages) | Microsoft Learn I hope my answer is helpful to you! If you have any other questions, please feel free to contact me. Best Regards, Rudy Zhang
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